Enrolments & Family Experience Lead

Mini Masterminds; Sydney; Sur place; AUD 60 000 - 70 000; Plein temps

Résumé du poste

Mini Masterminds in Sydney is seeking an Enrolments Officer to be the friendly first contact for families, guiding them through the enrolment process and ensuring a seamless, positive experience. You’ll help drive occupancy across our early learning centres by building strong relationships, providing accurate information, and supporting families every step of the way.

You’ll manage enrolment enquiries, applications, and waitlists; guide families through the enrolment journey; collaborate with

Qualifications

• Three years’ experience in sales, enrolments, or customer service, preferably in education.
• Proven ability to meet targets and drive occupancy.
• Excellent verbal communication and relationship-building skills.

Responsabilités

• Manage enrolment enquiries and waitlists.
• Guide families through the enrolment process with high-quality service.
• Collaborate with Centre Directors to support occupancy goals.
• Maintain accurate enrolment records and contribute to reporting.
• Identify process improvements to enhance the family experience.

Connaissances

Sales experience

Customer service

Relationship-building

Communication skills

Targets achievement

Outils

Childcare management systems

Description du poste

Mini Masterminds in Sydney is seeking an Enrolments Officer to be the friendly first contact for families, guiding them through the enrolment process and ensuring a seamless, positive experience. You’ll help drive occupancy across our early learning centres by building strong relationships, providing accurate information, and supporting families every step of the way.

You’ll manage enrolment enquiries, applications, and waitlists; guide families through the enrolment journey; collaborate with