Community Childcare Enrolment & Support Specialist

Blacktown City Council; Sydney; On-site; AUD 56,000 - 69,000; Part time

Benefits offered by this job

12% superannuation

Training & development

Fitness Passport

Social clubs

Wellbeing programs

Competitive leave entitlements

Job summary

Blacktown City Council is seeking a Customer Service Officer to be the first point of contact for families, answering phone and email enquiries, explaining enrolment processes and supporting new families with fees at Kids' Early Learning. You will process enrolments, update records, prepare fee reports, follow up outstanding accounts and coordinate with centres to ensure information is accurate.

This seniority includes handling complaints and maintaining policy knowledge, with a high-volume

Qualifications

• First point of contact for families via phone and email.
• Explain enrolment processes and support new families with fees.
• Organise, manage high-volume enquiries and maintain records.

Responsibilities

• Process enrolments and update customer information, prepare fee reports, and follow up outstanding accounts. Coordinate with centres to ensure information is accurate and up to date.
• Manage customer enquiries, complaints and compliments; maintain knowledge of policies and regulations; provide reliable administrative support across Kids' Early Learning.

Skills

Customer service

Phone support

Email support

Enrolments processing

Record maintenance

Job description

Blacktown City Council is seeking a Customer Service Officer to be the first point of contact for families, answering phone and email enquiries, explaining enrolment processes and supporting new families with fees at Kids' Early Learning. You will process enrolments, update records, prepare fee reports, follow up outstanding accounts and coordinate with centres to ensure information is accurate.

This seniority includes handling complaints and maintaining policy knowledge, with a high-volume