Enrolments Specialist

Journey Early Learning; Sydney; Vor Ort; AUD 65.000 - 75.000; Vollzeit

Benefits dieser Stelle

Hybrid working model

Purpose-driven organisation

Collaborative ecosystem

Zusammenfassung

Journey Early Learning – Macquarie Park NSW is seeking a Family Enrolments Specialist to be the first contact for families starting their Journey. You will handle enquiries, coordinate tours, and guide families through the enrolment process with warmth and professionalism.

You will work with Centre Leadership Teams to drive occupancy, ensure smooth tours, and support families from enquiry to enrolment, in a hybrid work setup across multiple regions.

Qualifikationen

• Experience in customer service, enrolments, sales support or administration.
• Strong communication skills across phone and digital channels.
• Ability to build trust and influence with warmth and professionalism.
• Excellent organisation and attention to detail.
• WWCC is required or willingness to obtain prior to commencement.

Aufgaben

• Respond to family enquiries via phone, email and online platforms.
• Build authentic connections with families and understand their needs.
• Coordinate tours for centres across VIC, QLD and NT.
• Prepare centres for tours and ensure a seamless experience.
• Follow up with families post-tour to support enrolment decisions.
• Manage enrolment documentation and maintain accurate records.
• Partner with centres to support occupancy and waitlist management.
• Contribute to improving enrolment processes and family experience.

Kenntnisse

Customer service

Enrolments

Sales support

Administration

CRM systems

Tools

CRM systems

Jobbeschreibung

Journey Early Learning – Macquarie Park NSW

At Journey Early Learning, we’re focused on creating environments where children feel safe, secure and inspired to explore their curiosity and wonder.

Our centres are supported by a connected ecosystem of teams working together to deliver exceeding outcomes for children, families and communities. We’re an aspirational organisation—always looking to challenge ourselves, evolve, and be better.

About the Role

As a Family Enrolments Specialist, you’ll be the first point of connection for families beginning their Journey. You’ll play a key role in shaping their experience, supporting enquiries, coordinating tours, and guiding families through the enrolment process.

Working closely with our Centre Leadership Teams, you’ll help drive occupancy while ensuring every interaction is warm, professional, and aligned to our values.

What You’ll Be Doing

• Responding to family enquiries via phone, email and online platforms
• Building authentic connections with families and understanding their needs
• Booking and coordinating tours with our centres across VIC, QLD and NT.
• Preparing centres for successful tours and ensuring a seamless experience
• Following up with families post-tour to support enrolment decisions
• Managing enrolment documentation and maintaining accurate records
• Partnering with centres to support occupancy and waitlist management
• Contributing to continuous improvement across enrolment processes and family experience

About You

You’re someone who genuinely enjoys connecting with people and creating positive experiences.

You’ll bring:

• Experience in customer service, enrolments, sales support or administration
• Strong communication skills and confidence across phone and digital channels
• A natural ability to build trust and influence with warmth and professionalism
• Excellent organisation and attention to detail
• A proactive, solutions-focused mindset
• Experience with CRM systems (desirable, not essential)
• A current and valid Working With Children Check (WWCC), or willingness to obtain prior to commencement

Why Join Journey

• Hybrid working model – balance your time between home and office
• Be part of a purpose-driven organisation making a real difference
• Work within a collaborative ecosystem that supports our centres
• Ongoing development in a growing, aspirational organisation
• Contribute to creating exceeding services for children and families

Our Values

At Journey, everything we do is guided by:

• Connection – building meaningful relationships with families, children and each other
• Consideration – showing care, respect and thoughtfulness in every interaction
• Communication – keeping things clear, consistent and collaborative