End User Support

ASX; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working options

Background checks on onboarding

Job summary

ASX is seeking an experienced IT Helpdesk Specialist to provide end-to-end technology support for ASX staff in Sydney. You’ll install, configure, and support hardware and software, manage tickets in ServiceNow, and assist with AV systems and events.

The role is fully office-based in Sydney CBD (5 days/week) with occasional support for Gore Hill and remote offices across Australia and internationally. A background in Active Directory, M365/Azure AD, and ITIL practices is desirable.

Qualifications

• Experience delivering end-user IT support in a corporate environment.
• Strong knowledge of Active Directory, M365/Azure AD and Windows OS.
• Familiarity with ITIL practices and service management.

Responsibilities

• Provide end-to-end IT support for ASX staff via phone, email, ticketing system and in-person.
• Install, configure, and support hardware and software for ASX staff.
• Support audio-visual systems, meeting rooms and events.
• Log and track requests accurately in ServiceNow.

Skills

Active Directory

SCCM/Intune

Windows 11

M365/Azure AD

Remote connectivity/VPN

AV systems

ITIL

Education

ITIL Certification (or interest)

Tools

ServiceNow

PowerShell

Job description

ASX: Powering Australia’s financial markets

Why join the ASX?

When you join ASX, you’re joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all.

In your new role, you’ll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub.

www.asx.com.au/about/careers/a-great-place-to-work

We are more than a securities exchange!

The ASX team brings together talented people from a diverse range of disciplines.

We run critical market infrastructure, with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.

We’re proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture. Our employee-led networks champion LGBTIQ+ inclusion, promote gender equality, accessibility and wellbeing, inspire giving and volunteering, and celebrate cultural and religious events, creating a sense of belonging for all. As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality, we’re committed to a fair and inclusive workplace where everyone can thrive.

Join our Workplace Technology team, delivering and supporting technology solutions for ASX staff. In this role, you’ll be a key point of contact for technology across the business, helping people get the most out of the tools and platforms they use every day. From solving issues on the spot to guiding staff through training and supporting events of all sizes, you’ll take ownership of requests end- to-end and ensure every interaction is positive and engaging.

Your responsibilities:

• Contribute to a positive and seamless technology experience for all ASX staff.

• Provide end to end support for IT requests raised via phone, email, ticketing system and in-person.

• Ensure requests are logged accurately within the internal ticketing system (ServiceNow) to support reporting and issue analysis.

• Action requests within appropriate time frames.

• Install, configure, support hardware and software for ASX staff

• Assist in identifying root causes and resolving recurring or major issues.

• Support audio-visual systems, meeting rooms and event facilities.

• Participate in an on-call roster and provide out-of-hours support as required.

• This is a fully office-based role (5 days per week), primarily located at the ASX office in Sydney CBD, with occasional support

• required for the Gore Hill office, as well as remotely across offices in Australia and internationally will be periodically required

What you offer:

• A motivated individual who enjoys solving problems and building strong relationships with customers.

• A genuine focus on delivering high quality customer service and support to stakeholders at all levels of the business.

• Experience supporting, administering, and managing key enterprise platforms, including:

• ‒ Active Directory

• ‒ Microsoft SCCM / Intune

• ‒ Windows 11

• ‒ Microsoft 365 and Azure AD

• ‒ Remote connectivity and VPN

• Experience supporting or working with Audio Visual (AV) technologies.

• A solid understanding of ITIL practices and service management principles.

• Strong technical knowledge of Microsoft operating systems and enterprise software.

• Experience supporting a broad range of corporate, financial and development applications and platforms

• ITIL Certification (or an interest in service management practices).

• Experience with Windows Group Policy environments.

• Skills in application packaging and deployment.

• Exposure to supporting Virtual Machine environments.

• Experience with device lifecycle management.

• Supporting walk-up / front of house IT support environments.

• Exposure to PowerShell or basic scripting for automation and efficiency

We make hiring decisions based on your skills, capabilities and experience, and how you’ll help us to live our values. We encourage you to apply even if you don’t meet all the criteria of this role.

If you need any adjustments during the application or interview process to help you present your best self, please let us know at [e-mail].

At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements.

We will arrange for successful candidates to have background checks, including reference and police checks, completed as part of the on-boarding process.

To be considered for this position, candidates must be legally authorised to work in Australia on a permanent basis without any restrictions.