IT Helpdesk Support Specialist – Hybrid & Growth

Redox; Sydney; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Lunch onsite

Volunteer day

Friday socials

Parking onsite

Job summary

Redox, located in Sydney, seeks an IT Support Officer for the Helpdesk at our Minto head office. You’ll support desktops, laptops, printers, telephony, and security devices, in a Windows AD environment, with Zendesk ticketing and rollout projects.

You’ll join an expert team, with a mix of on-site and remote work after probation, serving internal customers across Australia. Strong Microsoft skills and 1+ year helpdesk experience are essential.

Qualifications

• Excellent communication, interpersonal and customer service skills.
• Minimum of 1 year work experience in an IT Helpdesk role.
• Tertiary IT qualification, University/TAFE or certifications.
• Solid working knowledge of Microsoft technologies and platforms.
• Ability to work independently and as part of a team.
• High attention to detail and strong problem solving skills.

Responsibilities

• Answer calls and monitor IT helpdesk queues.
• Triage requests, troubleshoot, provide first/second level support.
• Escalate faults to higher level engineers or external contractors.
• Log and close tickets in Zendesk and other systems.
• Manage user adds/moves/changes across systems.
• Install, maintain and monitor OS and software.
• Assist with IT procurement and asset/licence records.
• Write technical documentation and how-to guides.

Skills

Customer service

IT helpdesk experience

Microsoft technologies

Teamwork

Attention to detail

Education

Tertiary IT qualification

Tools

Active Directory

Office 365

Microsoft Teams

Windows Server

Remote Desktop

TCP/IP networking

Azure/Intune (exposure)

Job description

Redox, located in Sydney, seeks an IT Support Officer for the Helpdesk at our Minto head office. You’ll support desktops, laptops, printers, telephony, and security devices, in a Windows AD environment, with Zendesk ticketing and rollout projects.

You’ll join an expert team, with a mix of on-site and remote work after probation, serving internal customers across Australia. Strong Microsoft skills and 1+ year helpdesk experience are essential.