End User Support

ASX; Sydney; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working options

Job summary

ASX is seeking a motivated IT Support professional to join the Workplace Technology team in Sydney. You will be the primary contact for technology support across the business, solving issues on the spot and guiding staff through training and tools.

You will install and configure hardware/software, manage requests end-to-end in ServiceNow, and support AV systems for meetings and events. The role requires strong customer service and ITIL awareness, with occasional cross-office support across

Qualifications

• Customer service orientation with ability to build relationships at all levels of the business.
• Experience administering enterprise platforms such as AD, SCCM/Intune and M365.
• Familiarity with ITIL practices and service management principles.

Responsibilities

• Provide end-to-end IT support for ASX staff via phone, email, ticketing system and in-person.
• Install, configure and support hardware and software for ASX staff.
• Log and manage requests in ServiceNow with accurate prioritisation and reporting.
• Support audio-visual systems, meeting rooms and event facilities.
• Participate in an on-call roster and provide out-of-hours support as required.
• This is a fully office-based role (5 days per week) located at the ASX office in Sydney CBD, with occasional cross-site support.

Skills

Customer service

Problem solving

Relationship building

Communication

Tools

Active Directory

SCCM / Intune

Windows 11

Microsoft 365

Azure AD

Remote access / VPN

ServiceNow

AV systems

PowerShell

Job description

ASX: Powering Australia's financial markets

Why join the ASX?

When you join ASX, you’re joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all.

In your new role, you’ll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub.

We are more than a securities exchange!

The ASX team brings together talented people from a diverse range of disciplines.

We run critical market infrastructure, with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.

We’re proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture. Our employee-led networks champion LGBTIQ+ inclusion, promote gender equality, accessibility and wellbeing, inspire giving and volunteering, and celebrate cultural and religious events, creating a sense of belonging for all. As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality, we’re committed to a fair and inclusive workplace where everyone can thrive.

Join our Workplace Technology team, delivering and supporting technology solutions for ASX staff. In this role, you’ll be a key point of contact for technology across the business, helping people get the most out of the tools and platforms they use every day. From solving issues on the spot to guiding staff through training and supporting events of all sizes, you’ll take ownership of requests end- to-end and ensure every interaction is positive and engaging.

Your Responsibilities

• Contribute to a positive and seamless technology experience for all ASX staff.
• Provide end to end support for IT requests raised via phone, email, ticketing system and in-person.
• Ensure requests are logged accurately within the internal ticketing system (ServiceNow) to support reporting and issue analysis.
• Action requests within appropriate time frames.
• Install, configure, support hardware and software for ASX staff
• Assist in identifying root causes and resolving recurring or major issues.
• Support audio-visual systems, meeting rooms and event facilities.
• Participate in an on-call roster and provide out-of-hours support as required.
• This is a fully office-based role (5 days per week), primarily located at the ASX office in Sydney CBD, with occasional support
• required for the Gore Hill office, as well as remotely across offices in Australia and internationally will be periodically required

What You Offer

• A motivated individual who enjoys solving problems and building strong relationships with customers.
• A genuine focus on delivering high quality customer service and support to stakeholders at all levels of the business.
• Experience supporting, administering, and managing key enterprise platforms, including:
• ‒ Active Directory
• ‒ Microsoft SCCM / Intune
• ‒ Windows 11
• ‒ Microsoft 365 and Azure AD
• ‒ Remote connectivity and VPN
• Experience supporting or working with Audio Visual (AV) technologies.
• A solid understanding of ITIL practices and service management principles.
• Strong technical knowledge of Microsoft operating systems and enterprise software.
• Experience supporting a broad range of corporate, financial and development applications and platforms
• ITIL Certification (or an interest in service management practices).
• Experience with Windows Group Policy environments.
• Skills in application packaging and deployment.
• Exposure to supporting Virtual Machine environments.
• Experience with device lifecycle management.
• Supporting walk-up / front of house IT support environments.
• Exposure to PowerShell or basic scripting for automation and efficiency

If you need any adjustments during the application or interview process to help you present your best self, please let us know at ***email_hidden***.

At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements.

We will arrange for successful candidates to have background checks, including reference and police checks, completed as part of the on-boarding process.

To be considered for this position, candidates must be legally authorised to work in Australia on a permanent basis without any restrictions.