Onsite IT Field Technician – NV1 Clearance, 5 Days

Kinetic IT

Parramatta, Sydney

On-site

AUD 60,000 - 80,000

Full time

8 days ago

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Benefits offered by this job

Growth-focused culture

Hybrid options

Flexible hours

Wellbeing resources

Employee discounts

Job summary

Kinetic IT is seeking an End User Field Support Technician to deliver hands-on IT support at customer sites, focusing on maintenance and troubleshooting to ensure business continuity. You’ll be part of a team but may work independently at various sites, with travel between Paramatta and Rhodes and beyond as needed.

You should have experience with laptops/desktops, docks, and networked printing, along with ServiceNow and Microsoft 365 knowledge.

Qualifications

Must have active NV1 security clearance.
Valid driver license and own vehicle required.
Proven experience providing IT/desktop support and field services.
Solid knowledge of ServiceNow, Microsoft 365, network printing, MDM and Autopilot.
Strong customer service focus with excellent communication skills.
Ability to work onsite 5 days per week and travel interstate as needed.

Responsibilities

Manage incidents using the Service Management tool and provide technical advice and support.
Sound knowledge of technologies including ServiceNow, Microsoft 365, network printing.
Provide a strong customer service focus with excellent communication and interpersonal skills.
Monitor service requests, including account maintenance, software installations, and desktop services.
Review and update work instructions, document new incident fixes, and identify incident trends.
Act as the first point of contact for the Service Desk and collaborate to improve processes and handle demand.
Provide support to the Service Desk when required, including incident management and handling inbound calls.