End-User IT Deployments Specialist

The Australian National University; Canberra; On-site; AUD 81,000 - 88,000; Full time

Benefits offered by this job

17% superannuation

Job summary

The Australian National University (ANU) is seeking an Deployments Officer at ANU Officer 4 (Information Technology) to provide client-focused IT support across laptops, desktops, monitors and peripherals. The role is based in Canberra, part of the Deployments team that ensures efficient delivery of end-user technology in line with ANU policies.

Reporting to the Acting Team Lead, Service Desk, you will handle and escalate service requests, support incident resolution, and contribute to

Responsibilities

• Provides client-focused technical support for laptops, desktops, monitors, mobile devices and peripherals.
• Receives and handles support requests, assists with incident resolution and escalates where appropriate.
• Maintains records of service delivery and documents technical, operational and client-facing materials.

Job description

The Australian National University (ANU) is seeking an Deployments Officer at ANU Officer 4 (Information Technology) to provide client-focused IT support across laptops, desktops, monitors and peripherals. The role is based in Canberra, part of the Deployments team that ensures efficient delivery of end-user technology in line with ANU policies.

Reporting to the Acting Team Lead, Service Desk, you will handle and escalate service requests, support incident resolution, and contribute to