Deployment Officer

Professional; Canberra; On-site; AUD 81,000 - 88,000; Full time

Benefits offered by this job

17% superannuation

Job summary

Australian National University is seeking a Deployments Officer within Information Technology Services to provide client-focused technical support for laptops, desktops, monitors, and peripherals across ANU. The role involves handling support requests, incident resolution, and documentation in a university environment.

The Deployments team collaborates with IT colleagues to deliver end-user technology in line with ANU policies and service standards, ensuring timely deployment and configuration

Qualifications

• Experience providing client-focused technical support for desktops, mobile devices, and peripherals.
• Experience configuring and deploying IT equipment and supporting Windows and Macintosh users.
• Ability to maintain accurate records, documentation, and service logs.

Responsibilities

• Provide client-focused technical support for laptops, desktops, monitors, mobile devices and peripherals.
• Receive and handle IT support requests, assist with incident resolution, escalate when needed.
• Maintain records, monitor service delivery, and support security and application tasks.
• Prepare and maintain technical and customer-facing documentation.

Skills

Client-focused support

Desktops and mobile devices

Windows and Mac support

Documentation and records

Team collaboration

Tools

Laptop/desktop deployment tools

Job description

10d ago , from Australian National University

Classification: ANU Officer 4 (Information Technology)
Salary package: $81,296 - $87,954 per annum plus 17% superannuation
Terms: Full time, Fixed term (until 22 December 2028)

• Do you have experience providing client-focused technical support for desktops, mobile devices, and peripherals?
• Do you have experience configuring and deploying IT equipment, supporting Windows and Macintosh users, and resolving or escalating service requestsin line with agreed procedures?
• Are you confident working collaboratively with IT teams, maintaining accurate records and documentation, and contributing to high-quality customer support across a university environment?

Position overview

Information Technology Services (ITS) delivers digital solutions that enable the Australian National University to achieve its strategic goals in education, research and administration. ITS is responsible for the University’s digital ecosystem and works in partnership with Colleges and Service Divisions to provide an engaging, seamless and safe digital experience for students and staff.

The Deployments team supports the configuration and deployment of IT equipment to University end users, including laptops, desktops, monitors, mobile devices and other peripherals. The team works closely with colleagues, other IT teams, and staff across Colleges and Schools to ensure end-user technology is delivered efficiently and in line with ANU policies and service standards.

The Deployments Officer provides client-focused technical support for laptops, desktops, monitors, mobile devices and peripherals used across ANU. The role acts as a routine contact point for clients, receives and handles support requests, assists with incident resolution, escalates unresolved issues where appropriate, monitors and records service delivery, supports security administration and application support tasks, and writes and maintains technical, operational and client-facing documentation.

For further information please contact Jess Jiang, Acting Team Lead, Service Desk, E:**********@anu.edu.au

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contactour Indigenous Employment Consultant on ***************@anu.edu.au

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For moreinformation about staff equity at ANU, visithttps://services.anu.edu.au/human-resources/respect-inclusion

Applications which do not address the selection criteria may not be considered for the position.

Please note: The preferred candidate will be required to complete mandatory pre-employment declarations and background checks relevant to the role theyhave applied for, in accordance with the Background Checking Procedure and the National Higher Education Code to Prevent and Respond to Gender-Based Violence.