Deployment Officer

The Australian National University; Canberra; On-site; AUD 81,000 - 88,000; Full time

Benefits offered by this job

17% superannuation

Job summary

The Australian National University (ANU) is seeking an Deployments Officer at ANU Officer 4 (Information Technology) to provide client-focused IT support across laptops, desktops, monitors and peripherals. The role is based in Canberra, part of the Deployments team that ensures efficient delivery of end-user technology in line with ANU policies.

Reporting to the Acting Team Lead, Service Desk, you will handle and escalate service requests, support incident resolution, and contribute to

Responsibilities

• Provides client-focused technical support for laptops, desktops, monitors, mobile devices and peripherals.
• Receives and handles support requests, assists with incident resolution and escalates where appropriate.
• Maintains records of service delivery and documents technical, operational and client-facing materials.

Job description

Classification: ANU Officer 4 (Information Technology)
Salary package: $81,296 - $87,954 per annum plus 17% superannuation
Terms: Full time, Fixed term (until 22 December 2028)

Position overview

Information Technology Services (ITS) delivers digital solutions that enable the Australian National University to achieve its strategic goals in education, research and administration. ITS is responsible for the University’s digital ecosystem and works in partnership with Colleges and Service Divisions to provide an engaging, seamless and safe digital experience for students and staff.

The Deployments team supports the configuration and deployment of IT equipment to University end users, including laptops, desktops, monitors, mobile devices and other peripherals. The team works closely with colleagues, other IT teams, and staff across Colleges and Schools to ensure end-user technology is delivered efficiently and in line with ANU policies and service standards.

The Deployments Officer provides client-focused technical support for laptops, desktops, monitors, mobile devices and peripherals used across ANU. The role acts as a routine contact point for clients, receives and handles support requests, assists with incident resolution, escalates unresolved issues where appropriate, monitors and records service delivery, supports security administration and application support tasks, and writes and maintains technical, operational and client-facing documentation.

For further information please contact Jess Jiang, Acting Team Lead, Service Desk, E:[e-mail]

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contactour Indigenous Employment Consultant on [e-mail]

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For moreinformation about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusion

• Do you have experience providing client-focused technical support for desktops, mobile devices, and peripherals?
• Do you have experience configuring and deploying IT equipment, supporting Windows and Macintosh users, and resolving or escalating service requestsin line with agreed procedures?
• Are you confident working collaboratively with IT teams, maintaining accurate records and documentation, and contributing to high-quality customer support across a university environment?