End-User IT Deployment Specialist

Bright Horizons Family Solutions; Canberra; On-site; AUD 81,000 - 88,000; Full time

Job summary

The Australian National University invites applications for an ANU Officer 4 (Information Technology) in ITS Deployments. The role delivers client-focused technical support for laptops, desktops, monitors, mobile devices and peripherals across the university, ensuring reliable end-user technology aligned with ANU policies.

This full-time fixed-term position runs until 22 December 2028, offering a salary of 81,296 to 87,954 AUD plus 17% superannuation.

Qualifications

• Experience providing client-focused technical support for desktops, mobile devices, and peripherals.
• Experience configuring and deploying IT equipment and supporting Windows and Macintosh users.
• Ability to collaborate with IT teams and maintain accurate records and documentation.

Responsibilities

• Provide first-line IT support for laptops, desktops, monitors and peripherals.
• Receive and manage end-user support requests and incident resolution.
• Escalate unresolved issues to appropriate teams.
• Monitor service delivery and maintain records.
• Support security administration and application tasks.
• Write and maintain technical and client-facing documentation.

Skills

Technical support

Windows & MacOS

IT equipment deployment

Incident escalation

Documentation

Job description

The Australian National University invites applications for an ANU Officer 4 (Information Technology) in ITS Deployments. The role delivers client-focused technical support for laptops, desktops, monitors, mobile devices and peripherals across the university, ensuring reliable end-user technology aligned with ANU policies.

This full-time fixed-term position runs until 22 December 2028, offering a salary of 81,296 to 87,954 AUD plus 17% superannuation.