End-to-End Freight Operations Specialist (Hybrid/Remote)

Explorate; Brisbane; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Flexible hybrid work model

Brisbane HQ

Remote work across Australia

Job summary

Explorate is seeking an experienced Freight Operations Specialist to join a tech-enabled logistics team at Australia's scale. You will coordinate import/export, liaise with customers, and collaborate with product teams to enhance tools and processes.

You will engage with shipping lines, airlines, agents and transport companies, manage documentation and invoicing, and provide quotes and delivery prealerts while supporting customs and DAFF issue resolution. This role offers hybrid work options.

Qualifications

• Understand incoterms and freight forwarding workflows.
• Understand end-to-end import/export processes for air and sea freight.
• Know invoicing, including disbursements and finals.
• Strong written and verbal communication skills.
• Proactive, organized, and able to manage tasks from start to finish.
• Ability to manage multiple priorities in a fast-paced, growing business.

Responsibilities

• Coordinate full end-to-end import and export, air and sea freight operations, including cartage delivery requirements.
• Extensive liaising with customers.
• Work with product team to build technology that supports your role and improves user experience.
• Interact with shipping lines, airlines, agents and co-loaders, and transport companies with high accuracy.
• Coordinate relevant documentation.
• Calculate and prepare shipment and cartage charges for invoicing.
• Provide quotations and sales support as needed.
• Prealert clients of arrival and delivery plans.
• Assist to resolve customs and DAFF issues to facilitate clearance and delivery.
• Investigate and solve internal transport and customs service issues.
• Understand customer delivery requirements (tail lift, hiabb, side loader, drop trailer, etc.)

Skills

Incoterms

Freight forwarding

Invoicing basics

Communication

Organization

Multitasking

Job description

Explorate is seeking an experienced Freight Operations Specialist to join a tech-enabled logistics team at Australia's scale. You will coordinate import/export, liaise with customers, and collaborate with product teams to enhance tools and processes.

You will engage with shipping lines, airlines, agents and transport companies, manage documentation and invoicing, and provide quotes and delivery prealerts while supporting customs and DAFF issue resolution. This role offers hybrid work options.