Air Freight Import Specialist — Hybrid & Customer-Focused

DHL Global Forwarding; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work after onboarding

Competitive compensation

Job summary

DHL Global Forwarding is seeking an Air freight Transport Specialist in Sydney to join the Airfreight Import team. You will coordinate import deliveries, manage providers and support customer delivery requirements from the Sydney office.

This role requires experience in air/ocean import operations, knowledge of forwarding processes, and the ability to deliver friendly, solution‑focused service. Hybrid working options apply after onboarding.

Qualifications

• Experience in shipping/import operations in airfreight/ocean-freight.
• Knowledge of forwarding business, DHL products and systems is desirable.
• CargoWise and Expedient experience is advantageous.
• Ability to identify and meet customer needs in a friendly manner.

Responsibilities

• Coordinate air freight import deliveries.
• Manage cartage providers to meet KPIs.
• Coordinate payments for release of cargo via forwarders.
• Be the main contact for allocated customers on delivery requirements.
• Monitor shipments held by Customs and DAFF.
• Help reduce client transport liabilities.

Skills

Customer focus

Problem solving

Communication

Education

Experience in air/ocean import operations

Tools

CargoWise

Expedient

Job description

DHL Global Forwarding is seeking an Air freight Transport Specialist in Sydney to join the Airfreight Import team. You will coordinate import deliveries, manage providers and support customer delivery requirements from the Sydney office.

This role requires experience in air/ocean import operations, knowledge of forwarding processes, and the ability to deliver friendly, solution‑focused service. Hybrid working options apply after onboarding.