Air Freight Import Specialist — Hybrid Role & Growth

DHL; Western Australia; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid work after onboarding

Great place to work

Wellbeing with fitness subsidy

Job summary

DHL Global Forwarding in Perth is seeking an Air Freight Import Specialist within the Air Freight Import Department at our Perth Station. You will act as the primary contact for customers, manage bookings, documentation, and billing, and monitor shipments to ensure on-time performance.

Hybrid work options are available after onboarding. The role requires at least 12 months freight forwarding experience, work rights in Australia, and a drive for results and customer satisfaction.

Qualifications

• Minimum 12 months freight forwarding experience.
• Australian resident/citizen or valid visa with full working rights.
• Ability to drive outcomes with focus on results and customer satisfaction.

Responsibilities

• Serve as the key point of contact for allocated customers to create, manage and close job files.
• Respond to customer queries and concerns, escalate as required.
• Complete bookings and prepare documentation per SOP in a timely manner.
• Monitor shipment progress and ensure bookings meet on-time performance.
• Update the TMS for shipment milestones and on-time delivery.
• Complete billing accurately including services sold and costs.
• Support in resolving claims and disputes.

Skills

Freight forwarding

Customer service

Documentation

Job description

DHL Global Forwarding in Perth is seeking an Air Freight Import Specialist within the Air Freight Import Department at our Perth Station. You will act as the primary contact for customers, manage bookings, documentation, and billing, and monitor shipments to ensure on-time performance.

Hybrid work options are available after onboarding. The role requires at least 12 months freight forwarding experience, work rights in Australia, and a drive for results and customer satisfaction.