Freight Operations/Transport Specialist

Explorate; Brisbane; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Flexible hybrid work model

Brisbane HQ

Remote work across Australia

Job summary

Explorate is seeking an experienced Freight Operations Specialist to join a tech-enabled logistics team at Australia's scale. You will coordinate import/export, liaise with customers, and collaborate with product teams to enhance tools and processes.

You will engage with shipping lines, airlines, agents and transport companies, manage documentation and invoicing, and provide quotes and delivery prealerts while supporting customs and DAFF issue resolution. This role offers hybrid work options.

Qualifications

• Understand incoterms and freight forwarding workflows.
• Understand end-to-end import/export processes for air and sea freight.
• Know invoicing, including disbursements and finals.
• Strong written and verbal communication skills.
• Proactive, organized, and able to manage tasks from start to finish.
• Ability to manage multiple priorities in a fast-paced, growing business.

Responsibilities

• Coordinate full end-to-end import and export, air and sea freight operations, including cartage delivery requirements.
• Extensive liaising with customers.
• Work with product team to build technology that supports your role and improves user experience.
• Interact with shipping lines, airlines, agents and co-loaders, and transport companies with high accuracy.
• Coordinate relevant documentation.
• Calculate and prepare shipment and cartage charges for invoicing.
• Provide quotations and sales support as needed.
• Prealert clients of arrival and delivery plans.
• Assist to resolve customs and DAFF issues to facilitate clearance and delivery.
• Investigate and solve internal transport and customs service issues.
• Understand customer delivery requirements (tail lift, hiabb, side loader, drop trailer, etc.)

Skills

Incoterms

Freight forwarding

Invoicing basics

Communication

Organization

Multitasking

Job description

Freight Operations/Transport Specialist
Australia Wide (Hybrid / On-site / Remote)

About Explorate

We’re a team of problem-solvers, logistics specialists, and creative thinkers who believe in doing things differently and doing them well.

At Explorate, we’re building the future of supply chain management. That means helping businesses take control of complex freight networks through a mix of powerful technology, expert services, and smart, human support. But it also means building a company that works better, for our people and our customers.

We’re constantly growing, learning, and challenging the way things are done. If you like getting stuck into real problems, working with good people, and making an impact, you’ll feel right at home here.

Job Purpose

We’re looking for an experienced Freight Operations Specialist who wants to become a trusted partner at the intersection of international logistics and tech-enabled logistics solutions.

Reporting to the Department Head, you’ll join a team that thrives on thoughtful execution, clear communication, and shared purpose.

Specific Duties and Responsibilities

This role is a hybrid Freight Operations/Transport role, while Freight Operations experience is necessary, Transport Operations experience is a bonus.

• Co-ordinate full end to end import and export, air and sea freight operations, including cartage delivery requirements.

• Extensive liaising with customers

• Innovate – work with our product team to build technology that supports your role and increases the user experience for yourself and our customers

• Interact efficiently with shipping lines, airlines, agents and co-loaders, and transport companies with a high level of accuracy.

• Coordinate relevant documentation

• Calculate and prepare shipment and cartage charges for invoicing

• Provide quotations and sales support (where required)

• Prealert clients of arrival and delivery plans

• Assist to resolve any customs and DAFF issues to facilitate clearance and delivery

• Investigate and solve internal transport and customs service issues

• Understand customer delivery requirements (tail lift, hiabb, side loader, drop trailer, etc.)
  

Skills / Qualifications

• Understand incoterms, industry acronyms and workings of freight forwarding stakeholders.

• Understand full end to end import and export processes and requirements, for air and sea freight operations.

• Working understanding of invoicing, including disbursements and finals.

• Strong written and verbal communication skills.

• Proactive, organised, and able to manage tasks from start to finish.

• Ability to manage multiple priorities in a fast-paced, growing business.

Even better

• Coordinate FCL, LCL and Air Freight cartage delivery requirements with a high level of efficiency and without errors.
  

What matters to us

We’re clear, curious, confident, supportive, and relentless in our pursuit of excellence. We look for those same qualities in the people we work with.

• Having each other’s backs and doing what we say we’ll do

• Creating space for different perspectives and lived experiences

• Getting better every day – as individuals and as a team

• Taking responsibility for the impact we have, and making it a good one
  

What we Offer

• Flexible hybrid work model based out of our Brisbane HQ, or remotely from anywhere in Australia.

• Competitive base salary + super

• Weekly innovation sessions to learn, share and recharge

• Regular team events and shared wins

• A culture that celebrates impact, clarity and continuous improvement
  

We know that diverse teams build better businesses, and we strongly encourage people from all backgrounds to apply. If you need any adjustments to participate in our recruitment process, reach out to us at *****@explorate.co.