Empathetic Medical Receptionist — Private Billing & Front Desk

Mosman Integrative Medicine; Mosman; On-site; AUD 34,000 - 44,000; Full time

Job summary

Mosman Integrative Medicine is seeking an experienced medical receptionist to nurture a welcoming front desk in a busy private practice on Mosman headland. You will handle scheduling, billing, payments, Medicare rebate guidance and confidential records, while coordinating with practitioners to maintain smooth clinic flow.

Ideal candidates bring prior medical reception or healthcare admin experience, comfort with private billing, strong English communication, and a calm, reliable, detail‑oriented

Qualifications

• Previous medical reception or healthcare administration experience
• Experience working within a private billing practice (preferred)
• Confidence discussing consultation fees and Medicare rebate processes
• Excellent written and verbal English communication skills, with the ability to explain sensitive or complex information clearly and compassionately
• Strong digital literacy and confidence working within an Apple/Mac-based environment
• Ability to learn and navigate medical software systems efficiently
• A calm, emotionally intelligent approach in a busy environment
• High attention to detail, accountability and reliability
• A reliable and practical commute to Mosman, with the ability to attend shifts consistently and punctually

Responsibilities

• Managing appointment scheduling and practitioner diaries
• Answering calls and responding to texts and emails with warmth, professionalism and efficiency
• Welcoming patients and maintaining a calm, organised reception environment
• Managing private billing and issuing invoices via our practice management system
• Processing consultation payments in person and via our secure digital payment platform
• Providing Medicare rebate guidance to patients (rebates claimed directly by patients)
• Reconciling daily payments and maintaining accurate financial records
• Maintaining accurate and confidential patient records
• Coordinating with our practitioners to ensure efficient clinic flow
• Handling sensitive conversations with discretion, empathy and professionalism

Skills

Medical reception

Medicare rebates

Billing awareness

Customer service

Tools

Mac OS

Medical software

Job description

Mosman Integrative Medicine is seeking an experienced medical receptionist to nurture a welcoming front desk in a busy private practice on Mosman headland. You will handle scheduling, billing, payments, Medicare rebate guidance and confidential records, while coordinating with practitioners to maintain smooth clinic flow.

Ideal candidates bring prior medical reception or healthcare admin experience, comfort with private billing, strong English communication, and a calm, reliable, detail‑oriented