Compassionate Medical Receptionist — Patient-First Care

Three Rivers Health; Bellingen Shire; On-site; AUD 34,000 - 44,000; Full time

Job summary

Three Rivers Health in Bellingen is seeking a Medical Receptionist to join a GP owned, mixed-billing medical and allied health practice. This role supports patient care, manages bookings, processing payments and liaises with our clinical team.

We value a warm, empathetic, and professional receptionist who can work both independently and within a team, ensuring smooth daily operations and excellent patient service.

Qualifications

• Warm, friendly and empathetic nature.
• Excellent communication and interpersonal skills.
• Well-developed organisational skills and the ability to multitask.
• Professional, approachable manner and a commitment to confidentiality and discretion.
• Experience with medical reception or health administration is highly regarded.

Responsibilities

• Welcoming and assisting patients in person and over the phone with warmth and professionalism.
• Acting as the main point of contact between patients and our clinical team, helping ensure the smooth daily running of the practice.
• Managing bookings and rescheduling with accuracy and great attention to detail.
• Communicating appointment changes and delays to patients with empathy and understanding.
• Providing administrative support to the clinical team to assist in keeping the focus on patient care.
• Processing payments, Medicare, DVA and Workers Compensation claims, as well as preparing invoices.
• Scanning, organising and maintaining patient correspondence and records.
• Receiving and accurately conveying messages verbally, electronically and in writing, including emails, faxes and telephone enquiries.
• Maintaining a clean, organised and well-stocked reception and office environment.
• Assisting with general administrative duties, including opening and closing the practice.

Skills

Customer service

Communication

Organisational skills

Multitasking

Tools

Microsoft Office

Best Practice Premier

Job description

Three Rivers Health in Bellingen is seeking a Medical Receptionist to join a GP owned, mixed-billing medical and allied health practice. This role supports patient care, manages bookings, processing payments and liaises with our clinical team.

We value a warm, empathetic, and professional receptionist who can work both independently and within a team, ensuring smooth daily operations and excellent patient service.