Emergency Department Administration Officer

Western Sydney Local Health District; Sydney; On-site; AUD 51,000 - 54,000; Part time

Job summary

Western Sydney Local Health District is seeking a part-time Emergency Department Administration Officer to support frontline administration across Blacktown and Mount Druitt Hospitals. You will join a dynamic team delivering accurate patient records, admissions and data entry in a fast-paced healthcare setting.

You'll register and update patient information using iPM and FirstNet, manage cash handling and provide switchboard support, while collaborating with nursing, medical and administrative

Qualifications

• Extensive experience in an administrative role with exceptional customer service and confidentiality.
• Superior verbal, written, negotiation and interpersonal communication skills.
• Strong organisational skills with accuracy, initiative and flexibility.
• Proficiency with IT applications including Microsoft Office and data handling.
• Ability to work autonomously and as part of a multidisciplinary team.
• Ability to multitask and handle unexpected matters professionally.
• Willingness to work a 24/7 rotating roster.

Responsibilities

• Register and update patient information using iPM and FirstNet.
• Manage admissions, medical records, data entry and associated documentation.
• Provide professional communication and support to clinical teams and stakeholders.
• Manage cash handling, receipting and daily cash balancing per procedures.
• Provide administrative and switchboard support, including responding to MET calls, codes and alarms.

Skills

Administrative experience

Customer service

Communication

Multitasking

Tools

iPM

FirstNet

Microsoft Office

Job description

Support frontline administration across busy Emergency Departments Work alongside multidisciplinary teams across two hospital sites Build your skills in a fast-paced and rewarding healthcare environment Make a difference at the frontline by managing patient administration, records and support services across busy Emergency Departments. Employment Type: Permanent Part Time Position Classification: Administration Officer Level 3 Remuneration: $37.27 - $38.44 per hour Hours Per Week: 20 Location: Blacktown & Mt Druitt Hospitals Where you'll be working Join the Emergency Department teams at Blacktown and Mount Druitt Hospitals, providing professional, responsive and high-quality administrative support in a fast-paced healthcare environment. You’ll be part of a team where accuracy, communication and teamwork directly contribute to a positive patient experience and effective clinical care.

• Support busy Emergency Departments across both Blacktown and Mount Druitt Hospitals
• Work closely with nursing, medical, clinical and administrative teams
• Be part of a dynamic environment where priorities can change quickly
• Build your healthcare administration experience across a diverse range of services
• Contribute to a professional, respectful and patient-focused team culture

What you’ll be doing As an Emergency Department Administration Officer, you’ll provide high-level administrative and frontline support, ensuring patients, clinicians and stakeholders receive accurate and timely service.

• Register and update patient information accurately using iPM and FirstNet
• Manage admissions, medical records, data entry and associated documentation
• Provide professional communication and support to clinical teams and internal and external stakeholders
• Manage cash handling, receipting and daily cash balancing in accordance with LHD procedures
• Provide administrative and switchboard support, including responding to MET calls, codes and alarms when required

Previous applicants need not apply.

Requirements

• Extensive experience in an administrative role, with demonstrated experience in exceptional customer service skills the ability to maintain strict confidentiality.
• Demonstrated superior verbal, written, negotiation and interpersonal communication skills and effective communication with all levels of a large organisation.
• Demonstrated organisational skills with proven ability in accuracy, initiative and flexibility.
• Demonstrated knowledge and competency in the use of IT applications including Microsoft Office and data information skills.
• Ability to work autonomously and actively participate within a multidisciplinary team.
• Ability to multitask and handle unexpected matters when they arise in a professional & courteous manner
• Ability to work a 24/7 rotating roster

Requisition ID: REQ686840

Applications Close: 30 September 2026

Need more information?

• Find out more about applying for this position.
• Review the detailed Position Description for insights into role requirements and criteria.
• Explore the selection process, employment checks, outcomes and notifications.
• For inquiries about the role, contact Di Lyons on 0418 893 321

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.

Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ .

Blacktown hospital car parking allocation model is changing. There is a managed waitlist for parking for new staff commencing at Blacktown Hospital. This does not apply to staff with a disability parking permit. Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.