Operational Support Officer

NSW Health; Blacktown; On-site; AUD 91,000 - 121,000; Full time

Job summary

NSW Health is seeking an Operational Support Officer within the Western Sydney Local Health District to provide high‑level executive and operational support to the Directors of Integrated and Community Health portfolios. You will coordinate priorities, prepare briefs and ensure timely correspondence to support strategic objectives across the District.

This temporary full-time role (38 hours per week) offers exposure to senior leadership, ministerial communications and workforce processes, with

Qualifications

• Demonstrated experience providing high level executive support including diary management and preparing executive documents.
• Demonstrated organisational skills including the ability to problem solve, prioritise requests, manage workloads and meet deadlines.
• Demonstrated high level communication skills, both verbal and written including attention to detail.
• Demonstrated advanced proficiency in business writing including briefs, ministerials and complaints.
• Proven proficiency with Microsoft Office suite and electronic records management system (HPECM/TRIM/HPRM).
• Ability to exercise sound judgement in a changing environment, often under tight timelines and high pressure.

Responsibilities

• Manage executive correspondence, ministerial requests, briefings, reports and sensitive communications.
• Coordinate complex diaries, inbox management, meetings, committees and competing priorities.
• Prepare agendas, minutes and action registers while providing high-level secretariat support.
• Support workforce administration activities including recruitment, onboarding and HealthRoster processes.
• Identify opportunities to improve systems, processes and reporting to enhance operational performance.

Skills

Executive support

Diary management

Communication

Secretariat support

Problem solving

Time management

Attention to detail

Tools

MS Office

HPECM / TRIM

Job description

Support senior healthcare leaders across a dynamic health district

Fast-paced role with executive, project and stakeholder exposure

Drive operational excellence in community and integrated health

Manage executive operations, coordinate high-level communications and build strong stakeholder partnerships that support exceptional healthcare outcomes.

Employment Type:TemporaryFull Time (Up to 19/03/2027)
Position Classification:Health Manager Level 1
Remuneration:$46.05 - $61.27 per hour
Hours Per Week:38
Location:Western Sydney Local Health District

Where you'll be working

Western Sydney Local Health District (WSLHD) is one of Australia's largest and most diverse health services, delivering high-quality care to a rapidly growing community. As part of the Integrated and Community Health team, you'll work closely with senior leaders and key stakeholders to support services that make a meaningful difference to the health and wellbeing of people across Western Sydney.

• Join a collaborative, innovative and values-driven workforce
• Work directly with Directors and senior decision-makers
• Gain exposure to strategic initiatives that influence healthcare delivery
• Build strong networks across clinical, community and corporate services
• Travel across WSLHD sites and contribute to district-wide outcomes

What you'll be doing

As the Operational Support Officer, you will provide high-level organisational, administrative and operational support to the Directors of the Integrated and Community Health Clinical Operations and Allied Health & Priority Communities portfolios. You will play a critical role in ensuring priorities are coordinated efficiently while supporting strategic objectives across the District.

In this rewarding role, you will:

• Manage executive correspondence, ministerial requests, briefings, reports and sensitive communications
• Coordinate complex diaries, inbox management, meetings, committees and competing priorities
• Prepare agendas, minutes and action registers while providing high-level secretariat support
• Support workforce administration activities including recruitment, onboarding and HealthRoster processes
• Identify opportunities to improve systems, processes and reporting to enhance operational performance

Selection Criteria:

1. Demonstrated experience providing high level executive support including diary management and preparing executive documents.
2. Demonstrated organisational skills including the ability to problem solve, prioritise requests, manage workloads and meet deadlines
3. Demonstrated high level communication skills, both verbal and written including attention to detail.
4. Demonstrated advanced proficiency in business writing including briefs, replying to Ministerials and complaints
5. Demonstrated proficiency in the use of variety of Microsoft office suite, including electronic records management system (Hewlett Packard Enterprise Content Manager (HPECM) previously known as TRIM/HPRM).
6. Proven ability to exercise sound judgement in a changing environment, often under tight timelines, high volume, and high-pressure conditions
7. Proven ability to work effectively independently and in a team, follow established processes, respond to feedback, and adapt to continuous quality improvement.
8. Unrestricted NSW Drivers licence and willingness to travel as needed.

Applications Close: 14th October 2026

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ .

Blacktown hospital car parking allocation model is changing. There is a managed waitlist for parking for new staff commencing at Blacktown Hospital. This does not apply to staff with a disability parking permit.

Please note: A person who is not an Australian citizen or a permanent resident is only eligible for temporary employment for a period not longer than the duration of their current visa or a period not shorter than the duration of the advertised position.