Emergency Department Administration Officer

NSW Health; Blacktown; On-site; AUD 51,000 - 53,000; Part time

Job summary

NSW Health is seeking an Emergency Department Administration Officer to support frontline patient administration across Blacktown and Mount Druitt Hospitals. You will handle patient information, registrations and provide frontline switchboard and clerical support in a fast-paced ED environment.

The role offers permanent part-time hours (20 per week) with a focus on accuracy, efficient data entry and teamwork to ensure timely care and a positive patient experience.

Qualifications

• Experience in frontline healthcare administration or similar environment.
• Accurate data entry and patient information management.
• Professional communication with clinicians and external stakeholders.

Responsibilities

• Register and update patient information using iPM and FirstNet.
• Manage admissions, medical records, data entry and documentation.
• Provide administrative and switchboard support, including MET calls and alarms.
• Handle cash receipting and daily cash balancing per LHD procedures.
• Support busy Emergency Departments across two hospital sites.

Job description

Emergency Department Administration Officer

Support frontline administration across busy Emergency Departments
Work alongside multidisciplinary teams across two hospital sites
Build your skills in a fast-paced and rewarding healthcare environment

Make a difference at the frontline by managing patient administration, records and support services across busy Emergency Departments.

Employment Type:PermanentPart Time
Position Classification:Administration Officer Level 3
Remuneration:$37.27 - $38.44 per hour
Hours Per Week:20
Location:Blacktown & Mt Druitt Hospitals

Where you'll be working
Join the Emergency Department teams at Blacktown and Mount Druitt Hospitals, providing professional, responsive and high-quality administrative support in a fast-paced healthcare environment. You’ll be part of a team where accuracy, communication and teamwork directly contribute to a positive patient experience and effective clinical care.

Support busy Emergency Departments across both Blacktown and Mount Druitt Hospitals

Work closely with nursing, medical, clinical and administrative teams

Be part of a dynamic environment where priorities can change quickly

Build your healthcare administration experience across a diverse range of services

Contribute to a professional, respectful and patient-focused team culture

What you'll be doing
As an Emergency Department Administration Officer, you’ll provide high-level administrative and frontline support, ensuring patients, clinicians and stakeholders receive accurate and timely service.

Register and update patient information accurately using iPM and FirstNet

Manage admissions, medical records, data entry and associated documentation

Provide professional communication and support to clinical teams and internal and external stakeholders

Manage cash handling, receipting and daily cash balancing in accordance with LHD procedures

Provide administrative and switchboard support, including responding to MET calls, codes and alarms when required

Previous applicants need not apply

Requisition ID: REQ686840
Applications Close: 30 September 2026

Need more information ?

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ .

Blacktown hospital car parking allocation model is changing. There is a managed waitlist for parking for new staff commencing at Blacktown Hospital. This does not apply to staff with a disability parking permit.

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.