Outpatients Administration Officer

NSW Health; Blacktown; On-site; AUD 69,000 - 72,000; Full time

Job summary

Demonstrated IT proficiency, strong communication, and teamwork are essential as you assist with appointment scheduling and records management across outpatient services.

Qualifications

• Demonstrated administration experience with competent use of IT applications and MS Office.
• Excellent reception skills and customer service focus.
• Strong written and verbal communication abilities across diverse stakeholders.

Responsibilities

• Enter and maintain accurate patient and appointment information in iPM and electronic systems.
• Manage medical and antenatal records, including retrieval, preparation and re-filing.
• Book maternity patients and support Pre-Admission Clinic processes.
• Confirm specialist appointments and maintain Medicare, Workers Compensation and ineligible patient records.
• Provide reception and general administrative support, including filing and photocopying.
• Work as part of a team to achieve quality patient/service outcomes.

Skills

Administration experience

IT applications

Reception skills

Customer service

Communication skills

Microsoft Office

Teamwork

Tools

Microsoft Office

Job description

Support patients across busy outpatient services at Blacktown and Mount Druitt Hospitals
Use iPM and electronic systems to keep appointments and patient information accurate
Be a welcoming frontline contact for patients, visitors and hospital staff

Employment Type:PermanentFull Time
Position Classification:Administration Officer Level 2
Remuneration:$69,272.26 - $71,570.21 per annum
Hours Per Week:38
Location:Blacktown & Mt Druitt Hospitals

Where you'll be working

Join the administration teams at Blacktown and Mount Druitt Hospitals, supporting outpatient and maternity services in a fast-paced healthcare environment. You will work alongside clinical and administrative teams to help ensure patients receive a smooth and well-organised experience.

Work across a range of hospital clinics and outpatient services

Provide friendly, professional frontline reception support

Support efficient patient flow and accurate clinic administration

Work collaboratively with clinical and administrative teams

Contribute ideas that improve administrative processes and services

What you'll be doing

As an Outpatients Administration Officer, you will play an important role in keeping clinic operations running smoothly through accurate data entry, records management and responsive patient support.

Enter and maintain accurate patient and appointment information in iPM and electronic systems

Manage medical and antenatal records, including retrieval, preparation and re-filing

Book maternity patients, support Pre-Admission Clinic processes and prepare required documentation

Confirm specialist appointments and maintain Medicare, Workers Compensation and ineligible patient records

Provide reception and general administrative support, including filing, photocopying, faxing and maintaining stationery supplies

Demonstrated administration experience with competent use of IT applications including but not limited to computerised patient administration systems and Microsoft Office Programs.

Excellent reception skills & customer service including appropriate telephone manner and a patient-centric approach to service provision

Demonstrated high level of written, verbal and electronic communication skills to work well with a broad scope of patients, staff and affiliated organisations.

Demonstrated ability to work as part of a team to achieve quality patient/service outcomes

Proven ability to maintain professionalism when dealing with both clients and staff during stressful situations.

Demonstrated ability to follow systems and processes to support efficient and effective service delivery.

Demonstrated ability to use initiative and to prioritise multiple tasks with competing timeframes with exceptional organisational and communication skills

Commitment to own professional development and willingness to undertake further organisational based training when required

Requisition ID: REQ690073
Applications Close: 11 October 2026

Need more information?

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

This is an Aboriginal Targeted position in accordance with section 21 of the Anti-Discrimination Act 1977 (NSW). Aboriginal and Torres Strait Islander people are strongly encouraged to apply, and preference will be given to a suitably qualified Aboriginal or Torres Strait Islander applicant

Aboriginal and/or Torres Strait Islander people are encouraged to apply.Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ .

Blacktown hospital car parking allocation model is changing. There is a managed waitlist for parking for new staff commencing at Blacktown Hospital. This does not apply to staff with a disability parking permit.

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

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