Emergency Department Administration Officer

Southern NSW Local Health District; Blacktown; On-site; AUD 53,396,000 - 55,074,000; Part time

Job summary

Southern NSW Local Health District is seeking an Emergency Department Administration Officer to support frontline administration across busy Emergency Departments at Blacktown and Mount Druitt Hospitals. You will register and update patient information using iPM and FirstNet, manage admissions and medical records, and provide switchboard and stakeholder support.

The role requires extensive admin experience, strong customer service, confidentiality, and the ability to work in a 24/7 rotating

Qualifications

• Extensive experience in an administrative role with exceptional customer service and confidentiality.
• Strong verbal, written, negotiation and interpersonal communication skills.
• Demonstrated organisational skills with accuracy, initiative and flexibility.
• Proficiency in IT applications including Microsoft Office and data information skills.
• Ability to work autonomously and within a multidisciplinary team.
• Ability to multitask and handle unexpected matters professionally; capacity for a 24/7 rotating roster.

Responsibilities

• Register and update patient information accurately using iPM and FirstNet.
• Manage admissions, medical records, data entry and associated documentation.
• Provide professional communication and support to clinical teams and stakeholders.
• Manage cash handling, receipting and daily cash balancing per LHD procedures.
• Provide administrative and switchboard support, including responding to MET calls, codes and alarms.

Tools

Microsoft Office

Job description

Emergency Department Administration Officer

Support frontline administration across busy Emergency Departments

Work alongside multidisciplinary teams across two hospital sites

Build your skills in a fast-paced and rewarding healthcare environment

Make a difference at the frontline by managing patient administration, records and support services across busy Emergency Departments.

Employment Type: PermanentPart Time

Position Classification: Administration Officer Level 3

Remuneration: $37.27 - $38.44 per hour

Hours Per Week: 20

Location: Blacktown & Mt Druitt Hospitals

Where you'll be working

Join the Emergency Department teams at Blacktown and Mount Druitt Hospitals, providing professional, responsive and high-quality administrative support in a fast-paced healthcare environment. You’ll be part of a team where accuracy, communication and teamwork directly contribute to a positive patient experience and effective clinical care.

Support busy Emergency Departments across both Blacktown and Mount Druitt Hospitals

Work closely with nursing, medical, clinical and administrative teams

Be part of a dynamic environment where priorities can change quickly

Build your healthcare administration experience across a diverse range of services

Contribute to a professional, respectful and patient-focused team culture

What you'll be doing

As an Emergency Department Administration Officer, you’ll provide high-level administrative and frontline support, ensuring patients, clinicians and stakeholders receive accurate and timely service.

Register and update patient information accurately using iPM and FirstNet

Manage admissions, medical records, data entry and associated documentation

Provide professional communication and support to clinical teams and internal and external stakeholders

Manage cash handling, receipting and daily cash balancing in accordance with LHD procedures

Provide administrative and switchboard support, including responding to MET calls, codes and alarms when required

Previous applicants need not apply

Extensive experience in an administrative role, with demonstrated experience in exceptional customer service skills the ability to maintain strict confidentiality.

Demonstrated superior verbal, written, negotiation and interpersonal communication skills and effective communication with all levels of a large organisation.

Demonstrated organisational skills with proven ability in accuracy, initiative and flexibility.

Demonstrated knowledge and competency in the use of IT applications including Microsoft Office and data information skills.

Ability to work autonomously and actively participate within a multidisciplinary team.

Ability to multitask and handle unexpected matters when they arise in a professional & courteous manner

Ability to work a 24/7 rotating roster

Requisition ID: REQ686840

Applications Close: 30 September 2026

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ .

Blacktown hospital car parking allocation model is changing. There is a managed waitlist for parking for new staff commencing at Blacktown Hospital. This does not apply to staff with a disability parking permit.

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.