Electronics Service Administrator: Customer‑Focused

Ultimate Security; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Onsite parking

Staff gym

Job summary

Ultimate Security Australia is seeking a highly organised Service Administrator to join our Electronics Team. You will provide administrative support for service documentation, work orders, invoicing, reporting, and system records, ensuring accuracy and on-time delivery.

In this fast-paced role, you will manage customer portals, prepare service reports, review jobs, assist with billing queries, and maintain compliance with WHS and company policies.

Qualifications

• Excellent time management and organisation; thrives in busy environments.
• Experience in electrical, data communication, HVAC, electronic repairs, or related servicing industries.
• Professional communication skills over phone and email; customer-focused.
• Natural customer-first mindset with strong attention to detail.
• Strong coordination and problem-solving abilities.
• Ability to work independently while being a team player.
• Proficiency with MS Word, Excel, and Outlook.
• SimPRO experience and knowledge of CCTV, Access Control, and Alarms is a bonus.

Responsibilities

• Manage customer portals and service-related documentation.
• Prepare service reports, customer documentation, and administrative correspondence as required.
• Process technician service reports and supporting records.
• Review completed service jobs and ensure all supporting documentation is received and recorded.
• Monitor open work orders and assist with administrative follow-up to facilitate timely closure.
• Assist with service-related billing queries and invoice reconciliations.
• Ensure compliance with customer requirements, company standards, and document control processes.
• Comply with WHS requirements, emergency procedures, and company policies.

Skills

Time management

Customer-first mindset

Attention to detail

Coordination

Independent worker

MS Word

MS Excel

MS Outlook

SimPRO

Tools

MS Word

MS Excel

MS Outlook

SimPRO

Job description

Ultimate Security Australia is seeking a highly organised Service Administrator to join our Electronics Team. You will provide administrative support for service documentation, work orders, invoicing, reporting, and system records, ensuring accuracy and on-time delivery.

In this fast-paced role, you will manage customer portals, prepare service reports, review jobs, assist with billing queries, and maintain compliance with WHS and company policies.