Service Dispatch Coordinator

Ultimate Security; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Onsite parking

Staff gym access

Career growth opportunities

Job summary

Ultimate Security Australia is seeking a Service Coordinator to join our fast-moving operations team in Sydney. You will act as the hub of service operations, scheduling technicians and subcontractors while keeping clients informed and ensuring smooth project flow.

You will manage work orders, maintain records, and handle invoices, all while upholding safety and compliance standards. This role requires strong organisation, excellent communication, and a customer-first mindset.

Qualifications

• Experience coordinating field technicians or subcontractors.
• Excellent communication and organisation skills.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Be the first point of contact for inbound calls and emails – keeping communication clear, professional, and friendly.
• Create and manage work orders, from initial request to final completion.
• Schedule and dispatch Ultimate Security technicians and subcontractors with precision.
• Keep customers in the loop on job progress and outcomes.
• Maintain service records, customer portals, and related documentation.
• Process invoices, approve subcontractor payments, and handle credit card transactions.
• Respond to enquiries, resolve service issues, and conduct customer satisfaction surveys.
• Report safety incidents and follow emergency protocols.
• Ensure all actions align with company policies and compliance standards.

Skills

Coordination

Customer service

Time management

Communication

Problem solving

Team player

Tools

SimPro

MS Word

Excel

Outlook

Job description

Bring Your Coordination Skills to a Role That Really Counts!

Join one of Australia’s most trusted and innovative security service providers – Ultimate Security Australia.

We are known for protecting what matters most to our clients, and that means having the right people in the right place at the right time. That is where you come in.

We are on the hunt for an energetic, highly organised, and customer-focused Service Coordinator to become a key player in our fast-moving operations team.

Why This Role Matters

As a Service Coordinator, you will be the hub of our service operations – scheduling and coordinating our skilled field technicians and trusted subcontractors. You will be the voice our clients hear, the organiser behind the scenes, and the problem-solver who keeps everything on track. Your ability to juggle priorities and build strong relationships will directly shape the customer experience – and their confidence in us.

What You will Be Doing

• Be the first point of contact for inbound calls and emails – keeping communication clear, professional, and friendly
• Create and manage work orders, from initial request to final completion
• Schedule and dispatch Ultimate Security technicians and subcontractors with precision
• Keep customers in the loop on job progress and outcomes
• Maintain service records, customer portals, and related documentation
• Process invoices, approve subcontractor payments, and handle credit card transactions
• Respond to enquiries, resolve service issues, and conduct customer satisfaction surveys
• Report safety incidents and follow emergency protocols
• Ensure all actions align with company policies and compliance standards

What You will Bring

• Excellent time management and organisation – you thrive when things are busy
• Experience in industries such as electrical, data communication and air conditioning, HVAC, electronic repairs and maintenance of major tech-brands
• Professional communication skills, both over the phone and via email
• A natural customer-first mindset
• Sharp attention to detail and accuracy
• Strong coordination and problem-solving abilities
• The ability to work independently while being a great team player
• Confidence with MS Word, Excel, and Outlook
• SimPro experience and knowledge of security products (CCTV, Access Control, Alarms) is a bonus – but not essential
• A proven track record of staying calm and professional under pressure

Why You will Love Working With Us

• A supportive, tight-knit team who works hard and celebrates wins
• A well-established, highly respected name in the security industry
• Varied, fast-paced work – no two days will ever be the same
• Real opportunities for career growth and development
• Onsite parking and access to our fully equipped staff gym

Ultimate Security Australia is committed to building a diverse and inclusive workforce and strongly encourages applications from Aboriginal and Torres Strait Islander individualsand those from diverse cultural and linguistic backgrounds.

Only Australian Citizens or Permanent Residents of Australia will be considered.

Please note only successful candidates will be contacted.