Maintenance Planner (Electronics)

Ultimate Security; Sydney; On-site; AUD 90,000 - 110,000; Full time

Job summary

Ultimate Security Australia is seeking a highly organised Maintenance Planner to join our service team in Sydney. You will plan, schedule and manage maintenance and service activities for our field technicians and subcontractors, ensuring smooth delivery and clear customer communication from job creation to completion.

This fast-paced role requires strong administrative and coordination skills, proficiency with Word/Excel/Outlook, and experience with service management or CRM systems such as

Qualifications

• Strong administration, scheduling and coordination skills.
• Excellent time management and organisational ability.
• High attention to detail and accuracy.
• Strong written and verbal communication skills.

Responsibilities

• Schedule and coordinate annual and bi-annual maintenance services.
• Manage work orders and service requests through company systems.
• Dispatch technicians and subcontractors to meet operational requirements.
• Liaise with customers, technicians, subcontractors and internal stakeholders.
• Provide clear and proactive customer communication regarding service updates and scheduling.
• Manage inbound and outbound email correspondence professionally and efficiently.
• Maintain accurate service records and documentation.
• Prepare customer invoices and process subcontractor invoices.
• Assist in resolving service enquiries and operational issues.
• Ensure compliance with WHS policies, procedures and company standards.

Skills

Administration

Scheduling

Communication

Time management

Multitasking

Customer service

Tools

Microsoft Word

Microsoft Excel

Outlook

simPRO

Job description

Join One of Australia's Leading Security Service Providers

Ultimate Security is seeking a highly organised and customer-focused Maintenance Planner to join our growing service team.

This is a fast-paced coordination role where you will be responsible for planning, scheduling, and managing maintenance and service activities for our field technicians and subcontractors. You will play a key role in ensuring seamless service delivery, excellent customer communication, and efficient administration from job creation through to completion.

If you thrive in a dynamic environment, enjoy problem-solving, and have strong administrative and coordination skills, we would love to hear from you.

Key Responsibilities

• Schedule and coordinate annual and bi-annual maintenance services

• Manage work orders and service requests through company systems

• Dispatch technicians and subcontractors to meet operational requirements

• Liaise with customers, technicians, subcontractors, and internal stakeholders

• Provide clear and proactive customer communication regarding service updates and scheduling

• Manage inbound and outbound email correspondence professionally and efficiently

• Maintain accurate service records and documentation

• Prepare customer invoices and process subcontractor invoices

• Assist in resolving service enquiries and operational issues

• Ensure compliance with WHS policies, procedures, and company standards

About You

You are a proactive and detail-oriented professional with excellent organisational and communication skills. You can confidently manage competing priorities while maintaining a high standard of customer service.

Essential Skills & Experience

• Strong administration, scheduling, and coordination skills

• Excellent time management and organisational ability

• High attention to detail and accuracy

• Strong written and verbal communication skills

• Professional phone and email etiquette

• Ability to multitask in a fast-paced environment

• Proficiency in Microsoft Word, Excel, and Outlook

• Strong customer service focus

• Experience using service management or CRM systems such as simPRO

• Previous experience in a service, maintenance, or operational environment

Why Join Us?

• Supportive and collaborative team environment

• Opportunity to work in a growing and professional organisation

• Diverse and fast-paced role with career development opportunities

• Be part of a business committed to safety, service excellence, and operational efficiency

Ultimate Security Australia is committed to building a diverse and inclusive workforce and strongly encourages applications from Aboriginal and Torres Strait Islander individualsand those from diverse cultural and linguistic backgrounds.

Only Australian Citizens or Permanent Residents of Australia will be considered.

Please note only successful candidates will be contacted.

NSW 000100975 I ACT 17502293 I QLD 3728519 I SA ISL-264944 I VIC 894 336 71S I WA SA51733 I TAS 21152 I NT SFL1080