Electronics Service Admin — Fast-Paced Security Team

Ultimate Security; Sydney; Sur place; AUD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Onsite parking

Staff gym access

Résumé du poste

Ultimate Security Australia is seeking a Service Administrator for our Electronics Team in Sydney. You will support the Electronics Service Department with service documentation, work orders, invoicing, reporting and system records.

You will manage customer portals, prepare correspondence, review service jobs, and assist with billing questions while ensuring compliance with company policies and WHS requirements.

Qualifications

• Excellent time management and organisation needed in busy environment.
• Professional communication skills over phone and email.
• Customer-first mindset for service delivery.
• Strong attention to detail and accuracy.
• Excellent coordination and problem-solving abilities.
• Ability to work independently while contributing to a team.
• Proficiency with MS Word, Excel, Outlook.
• SimPRO experience and security product knowledge is a bonus.

Responsabilités

• Manage customer portals and service-related documentation.
• Prepare service reports, customer documentation, and administrative correspondence.
• Process technician service reports and supporting records.
• Review completed service jobs and ensure all documentation is recorded.
• Monitor open work orders and assist with administrative follow-up for timely closure.
• Assist with service-related billing queries and invoice reconciliations.
• Ensure compliance with customer requirements, company standards and document control.
• Comply with WHS requirements, emergency procedures and company policies.

Connaissances

Time management

Professional communication

Customer-first mindset

Attention to detail

Coordination & problem solving

Independent yet team player

MS Word, Excel, Outlook

SimPRO knowledge (bonus)

Outils

SimPRO

Description du poste

Ultimate Security Australia is seeking a Service Administrator for our Electronics Team in Sydney. You will support the Electronics Service Department with service documentation, work orders, invoicing, reporting and system records.

You will manage customer portals, prepare correspondence, review service jobs, and assist with billing questions while ensuring compliance with company policies and WHS requirements.