Electrical Service Scheduler & Office Operations Lead

Work Initiatives; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Work Initiatives is seeking an Electrical Service Scheduling Administrator to join our Brisbane team on a permanent, full-time basis. The role blends technical administration with office coordination and operational support alongside the Service Manager.

You will schedule field-service technicians, communicate with clients, and manage multiple jobs with a solutions-focused mindset. Experience with Simpro/Tradify is valued, and a proactive, people-friendly attitude is essential.

Qualifications

• Previous experience scheduling or coordinating field-service technicians in a trade, maintenance or technical services business.
• Strong organisational skills and the ability to manage multiple jobs and competing priorities.
• Confident telephone and email communication skills.
• Practical, solutions-focused approach when plans change or urgent work comes in.
• Strong attention to detail and the ability to follow jobs through to completion.
• Experience with job management software and Microsoft Office applications is preferred.

Responsibilities

• Schedule and coordinate field-service technicians across Brisbane and surrounding areas.
• Maintain effective communication with clients and technicians via phone and email.
• Support service delivery to ensure seamless operations and a welcoming office environment.
• Assist with accounts and reporting while keeping management informed.
• Utilise Simpro/Tradify and MS Office to manage workflows and documentation.

Skills

Organisational skills

Multitasking

Telephone & email communication

Attention to detail

Independent work

Customer service

Tools

Simpro

Tradify

Excel

Word

Outlook

Job description

Work Initiatives is seeking an Electrical Service Scheduling Administrator to join our Brisbane team on a permanent, full-time basis. The role blends technical administration with office coordination and operational support alongside the Service Manager.

You will schedule field-service technicians, communicate with clients, and manage multiple jobs with a solutions-focused mindset. Experience with Simpro/Tradify is valued, and a proactive, people-friendly attitude is essential.