Service Coordinator / Scheduler

Kleen Genie Pty; Brisbane; Hybrid; AUD 64,000 - 86,000; Full time

Benefits offered by this job

Brisbane location

Flexibility after training

Supportive leadership

Growth opportunities

Stable Brisbane business

Job summary

Kleen Genie Pty is seeking an Operations Scheduler to become the operational engine of the business. You will centrally coordinate between customers, technicians and the workshop, managing schedules, communications and systems to keep daily operations on track.

The role requires experience in a trades environment, strong organisational skills, and the ability to handle urgent bookings while maintaining high service levels. Some work-from-home days may be available after onboarding.

Qualifications

• Minimum 2+ years experience scheduling in a trades or field service environment.
• Strong knowledge of Brisbane geography and ability to coordinate multiple technicians.
• Confident phone and email communication with customers and technicians.
• Excellent attention to detail and ability to prioritise under pressure.

Responsibilities

• Scheduling field technicians across Brisbane and coordinating with customers.
• Raising invoices and following up outstanding payments as needed.
• Maintaining accurate job documentation and quotes.
• Ordering workshop parts and keeping Fleetio updated.
• Coordinating technician weekly check-ins and preparing toolbox docs.
• Managing inductions, compliance tracking and performance records.

Skills

Scheduling

Brisbane geography

Tech coordination

Communication skills

Attention to detail

Prioritisation

Tools

ServiceM8

Fleetio

Job description

Kleen Genie is looking for a confident, organised and proactive Operations Scheduler to become the operational engine of our business.

If you have experience scheduling technicians in a trades or field service environment and enjoy keeping jobs, people and systems running smoothly, this is the role for you.

This position is full time and office-based to begin with to ensure strong onboarding and training. Once established and confident in the role, some flexibility for work-from-home days may be available.

About the Role

You will be the central coordination point between customers, technicians and the workshop.

Your ability to manage schedules, communicate clearly and stay on top of systems will directly impact the success of our daily operations.

This is not an entry-level admin role. We are looking for someone who understands the pace and urgency of a trades business.

Key Responsibilities

Scheduling & Customer Coordination

• Managing emails for quotes and job enquiries
• Scheduling field technicians across Brisbane
• Preparing and sending quotes
• Answering incoming calls professionally
• Managing job changes and urgent bookings

Financial & Job Administration

• Raising invoices
• Following up outstanding payments
• Ensuring job documentation is accurate and complete

Workshop & Operations Support

• Ordering workshop parts and consumables
• Keeping Fleetio updated (vehicles, servicing and equipment tracking)
• Maintaining ServiceM8 accuracy and Knowledge Centre updates
• Coordinating technician weekly check-ins
• Preparing toolbox meeting documentation
• Maintaining organised Google Drive systems

Light People & Compliance Administration

• Updating Employment Hero (inductions and compliance tracking)
• Assisting with performance review tracking

Note: Some HR-related duties may transition out of this role as the business grows.

What We’re Looking For:

Essential

• Minimum 2+ years experience scheduling in a trades or field service environment
• Strong knowledge of Brisbane geography
• Experience coordinating multiple technicians
• Confident phone and email communication skills
• Strong attention to detail
• Ability to prioritise and remain calm under pressure

Highly Regarded

• ServiceM8 experience
• Fleetio or fleet management software experience
• Experience in a workshop or mechanical environment

The Right Person Will Be

• Proactive and solutions-focused
• Structured and organised
• Comfortable managing competing priorities
• Confident liaising with technicians and customers
• Systems-minded and efficient

What We Offer

• $75,000 + Super
• Stable, established Brisbane business
• Supportive leadership
• Opportunity to grow with the company
• Flexibility once trained and established