Electrical Service Scheduling Administrator

Work Initiatives; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Work Initiatives is seeking an Electrical Service Scheduling Administrator to join our Brisbane team on a permanent, full-time basis. The role blends technical administration with office coordination and operational support alongside the Service Manager.

You will schedule field-service technicians, communicate with clients, and manage multiple jobs with a solutions-focused mindset. Experience with Simpro/Tradify is valued, and a proactive, people-friendly attitude is essential.

Qualifications

• Previous experience scheduling or coordinating field-service technicians in a trade, maintenance or technical services business.
• Strong organisational skills and the ability to manage multiple jobs and competing priorities.
• Confident telephone and email communication skills.
• Practical, solutions-focused approach when plans change or urgent work comes in.
• Strong attention to detail and the ability to follow jobs through to completion.
• Experience with job management software and Microsoft Office applications is preferred.

Responsibilities

• Schedule and coordinate field-service technicians across Brisbane and surrounding areas.
• Maintain effective communication with clients and technicians via phone and email.
• Support service delivery to ensure seamless operations and a welcoming office environment.
• Assist with accounts and reporting while keeping management informed.
• Utilise Simpro/Tradify and MS Office to manage workflows and documentation.

Skills

Organisational skills

Multitasking

Telephone & email communication

Attention to detail

Independent work

Customer service

Tools

Simpro

Tradify

Excel

Word

Outlook

Job description

Electrical Service Scheduling Administrator

Are you the kind of person who lights up a room? Do you take pride in keeping things running like a well-oiled machine?

We are looking for a vibrant, organised, and proactive, experiencedService Administratorto join our team on a permanent, full-time basis. If you genuinely enjoy engaging with people and have a "nothing is too much trouble" attitude, we want to meet you!

Why You'll Love Working With Us

We aren't just looking for someone to tick boxes; we're looking for a joyful personality who will become the heartbeat of our office. You'll be the go to person ensuring our service delivery is seamless, our office environment is welcoming, and our backend operations are rock solid.

The Role

Your day will be a mix of technical administration, office coordination, and essential operational support working alongside our Service Manager.

• Previous experience scheduling or coordinating field-service technicians in a trade, maintenance or technical services business.
• Strong organisational skills and the ability to manage multiple jobs and competing priorities.
• Confident telephone and email communication skills.
• A practical, solutions-focused approach when plans change or urgent work comes in.
• Strong attention to detail and the ability to follow jobs through to completion.
• Confidence using job management software and Microsoft Office applications, including Excel, Word and Outlook.
• A proactive attitude and the ability to work independently while keeping management informed.

Highly regarded:

• Experience in commercial electrical, HVAC, plumbing, fire services, mechanical maintenance or building services.
• Experience managing preventative maintenance contracts and reactive service work.
• Experience with Simpro, Tradify or similar field-service management software.
• Familiarity with purchase orders, service reports, quoted works and invoicing workflows.
• Experience coordinating multiple technicians across Brisbane and surrounding areas.

About You

• A People Person: You have a cheerful disposition and love interacting with clients and technicians.
• A Multitasker: You can pivot from reporting to assisting with accounts without missing a beat.
• Detail Oriented: You notice the little things, whether it's an outdated report template or a low milk supply.
• Tech-Savvy: You're comfortable with document formatting and digital platforms (experience with Tradify is a bonus!).