Education Services Coordinator

Macquarie University; Ryde; On-site; AUD 92,000 - 112,000; Full time

Benefits offered by this job

17% Superannuation

Subsidised onsite parking

Flexible working options

Training and professional development

Discounted health insurance (Medibank)

Employee Assistance Program

Subsidised membership at the Sport &.A

Subsidised membership at the Sport & A

Job summary

Macquarie University invites applications for an Education Support Officer within Macquarie Business School. You will provide operational and administrative support across the course lifecycle, coordinating planning, assessments, and staff interactions to ensure smooth course delivery and a rewarding student experience.

The role reports to the Course/Education Support Team Leader and may support a single course or a department, depending on needs.

Qualifications

• Degree or tertiary qualification in a relevant field or equivalent experience.
• Knowledge of higher education policies, course delivery, and governance structures.
• Experience advising on policies and delivering complex student services.
• Strong customer service and relationship-building with academic staff.

Responsibilities

• Provide operational and administrative support to enhance course delivery and student experience.
• Coordinate annual planning, milestones, and development of Study Plans and Course Guides.
• Coordinate assessments, moderation, and grade administration.
• Support course orientation and onboarding activities.
• Assist timetabling teams with class registration and course-level scheduling.
• Liaise with teaching staff, industry guests, and sessional staff.

Skills

Customer service

Organisational skills

Time management

Communication skills

Data analysis

Education

Bachelor's degree or equivalent in a relevant field

Tools

Microsoft Office

Database management systems

Job description

Macquarie University invites applications for an Education Support Officer within Macquarie Business School. You will provide operational and administrative support across the course lifecycle, coordinating planning, assessments, and staff interactions to ensure smooth course delivery and a rewarding student experience.

The role reports to the Course/Education Support Team Leader and may support a single course or a department, depending on needs.