Education Support Officer

mq; Sydney; Hybrid; AUD 92,000 - 112,000; Full time

Job summary

Macquarie University, North Ryde, invites applications for an Education Support Officer within Macquarie Business School. You will provide operational support to enhance course delivery, assist with planning, assessments, and student inquiries, and work with staff to ensure a smooth lifecycle for courses and units.

The role focuses on coordinating advice for course directors and enhancing the student experience, with flexible work options and a full-time, fixed-term appointment until 23 July

Qualifications

• Degree or tertiary qualification in a relevant field or equivalent experience.
• Knowledge of tertiary education policies, processes and governance structures.
• Experience providing operational support related to policies and course delivery.
• Strong customer service skills and ability to build relationships with staff and committees.

Responsibilities

• Provide operational and administrative support to enhance course delivery and student experience.
• Coordinate lifecycle tasks for courses and units, including planning and assessment preparation.
• Support annual planning, milestones, and development of resources like Study Plans and Course Guides.
• Assist with timetabling, onboarding activities, and meetings for course teams.
• Collaborate with staff across departments to improve student administration processes.

Skills

Higher ed experience

Stakeholder collaboration

Customer service

Policy awareness

Education

Degree or equivalent

Tools

Microsoft Office

Job description

Help shape the student journey, enable outstanding course delivery and make a real difference to learning experiences.

Salary Package: From $102,136 per annum (HEW Level 6.1), plus 17% superannuation and annual leave loading

Appointment Type: Full-time, fixed-term until 23 July 2027 (flexible work options available)

Macquarie University, Wallumattagal Campus, North Ryde

Are you looking for a role where your organisational talents and knowledge of higher education can directly enhance the way students learn and thrive? As an Education Support Officer within Macquarie Business School, you will be a trusted point of contact for academic staff, helping to bring courses to life across their full lifecycle.

Working as part of a welcoming Educational Services team, you will provide integrated advice and coordination that keeps course delivery running smoothly, from annual planning and assessment preparation through to result ratification and student enquiries. Your work will help create a seamless and rewarding experience for both staff and students.

This is a wonderful opportunity to grow your career within a leading university, contribute to meaningful educational outcomes, and be part of a community that values your input and celebrates shared achievement.

About the Role

Reporting to the Course/Education Support Team Leader within Macquarie Business School, you will provide operational and administrative support that enhances the quality of course delivery and the student experience. Depending on the Business School's needs, you may support a single course, a collection of courses, or a department.

Key responsibilities include:

• Providing advice and support to Course Directors, Discipline Chairs, Heads of School or Department and Unit Convenors on all matters related to the delivery and administration of courses and units.
• Coordinating operational and administrative support across the lifecycle of a course to enhance delivery and the student experience.
• Contributing to and coordinating annual planning, communication of key milestones, and the development of resources such as Study Plans and Course Guides.
• Coordinating the preparation and delivery of assessments, along with moderation, result ratification, and grade administration.
• Delivering course-specific orientation and onboarding activities in partnership with the Faculty Student Experience team.
• Providing administrative and secretarial support for course-specific meetings, including industry advisory boards, and progressing actions arising.
• Advising timetabling teams to coordinate class registration and management, with a focus on course-level timetabling.
• Acting as a liaison point for teaching staff, including coordinating guest lecturers, external experts and sessional staff.
• Partnering across the University to identify and implement improvements to student administration processes, and to help resolve complex student lifecycle enquiries and cases.

About Us

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation in 1964, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today .

Macquarie Business School is one of Australia's leading business schools, known for research-led teaching, strong industry connections, and a commitment to shaping capable, globally minded graduates. As part of this dynamic Faculty, our people work together to deliver an exceptional and forward-thinking educational experience.

Within the Business School, the Education Services Team helps bring this commitment to life. The team provides integrated, high-quality support across the course lifecycle, working closely with academic staff to enable smooth course delivery and a seamless student journey. This role sits at the heart of that work.

About You

You are an organised and people-focused professional who enjoys enabling others to succeed. With sound knowledge of the higher education environment and a genuine service focus, you bring calm coordination to busy and varied workloads. You enjoy building effective working relationships across teams and helping to improve the way things are done.

Selection Criteria

• A degree or tertiary qualification in a relevant field and/or equivalent relevant experience.
• Knowledge of tertiary education policies, processes, and course and unit governance structures.
• Experience providing advice and operational support relating to policies, course delivery and/or complex student services, preferably within a higher education environment.
• Strong customer service skills and the ability to build effective working relationships with academic staff, committees and other stakeholders.
• Experience developing annual planning documentation and project plans, providing high-quality administrative support, and using Microsoft Office and database manag