Education Support Officer

Macquarie University; Ryde; On-site; AUD 92,000 - 112,000; Full time

Benefits offered by this job

17% Superannuation

Subsidised onsite parking

Flexible working options

Training and professional development

Discounted health insurance (Medibank)

Employee Assistance Program

Subsidised membership at the Sport &.A

Subsidised membership at the Sport & A

Job summary

Macquarie University invites applications for an Education Support Officer within Macquarie Business School. You will provide operational and administrative support across the course lifecycle, coordinating planning, assessments, and staff interactions to ensure smooth course delivery and a rewarding student experience.

The role reports to the Course/Education Support Team Leader and may support a single course or a department, depending on needs.

Qualifications

• Degree or tertiary qualification in a relevant field or equivalent experience.
• Knowledge of higher education policies, course delivery, and governance structures.
• Experience advising on policies and delivering complex student services.
• Strong customer service and relationship-building with academic staff.

Responsibilities

• Provide operational and administrative support to enhance course delivery and student experience.
• Coordinate annual planning, milestones, and development of Study Plans and Course Guides.
• Coordinate assessments, moderation, and grade administration.
• Support course orientation and onboarding activities.
• Assist timetabling teams with class registration and course-level scheduling.
• Liaise with teaching staff, industry guests, and sessional staff.

Skills

Customer service

Organisational skills

Time management

Communication skills

Data analysis

Education

Bachelor's degree or equivalent in a relevant field

Tools

Microsoft Office

Database management systems

Job description

• Salary Package: From $102,136 per annum (HEW Level 6.1), plus 17% superannuation and annual leave loading
• Appointment Type: Full-time, fixed-term until 23 July 2027 (flexible work options available)
• Macquarie University, Wallumattagal Campus, North Ryde

Are you looking for a role where your organisational talents and knowledge of higher education can directly enhance the way students learn and thrive? As an Education Support Officer within Macquarie Business School, you will be a trusted point of contact for academic staff, helping to bring courses to life across their full lifecycle. Working as part of a welcoming Educational Services team, you will provide integrated advice and coordination that keeps course delivery running smoothly, from annual planning and assessment preparation through to result ratification and student enquiries. Your work will help create a seamless and rewarding experience for both staff and students. This is a wonderful opportunity to grow your career within a leading university, contribute to meaningful educational outcomes, and be part of a community that values your input and celebrates shared achievement.

About the Role

Reporting to the Course/Education Support Team Leader within Macquarie Business School, you will provide operational and administrative support that enhances the quality of course delivery and the student experience. Depending on the Business School's needs, you may support a single course, a collection of courses, or a department.

Key responsibilities include:

• Providing advice and support to Course Directors, Discipline Chairs, Heads of School or Department and Unit Convenors on all matters related to the delivery and administration of courses and units.
  
• Coordinating operational and administrative support across the lifecycle of a course to enhance delivery and the student experience.
  
• Contributing to and coordinating annual planning, communication of key milestones, and the development of resources such as Study Plans and Course Guides.
  
• Coordinating the preparation and delivery of assessments, along with moderation, result ratification, and grade administration.
  
• Delivering course-specific orientation and onboarding activities in partnership with the Faculty Student Experience team.
  
• Providing administrative and secretarial support for course-specific meetings, including industry advisory boards, and progressing actions arising.
  
• Advising timetabling teams to coordinate class registration and management, with a focus on course-level timetabling.
  
• Acting as a liaison point for teaching staff, including coordinating guest lecturers, external experts and sessional staff.
  
• Partnering across the University to identify and implement improvements to student administration processes, and to help resolve complex student lifecycle enquiries and cases.

About Us

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation in 1964, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today.

Macquarie Business School is one of Australia's leading business schools, known for research-led teaching, strong industry connections, and a commitment to shaping capable, globally minded graduates. As part of this dynamic Faculty, our people work together to deliver an exceptional and forward-thinking educational experience.

Within the Business School, the Education Services Team helps bring this commitment to life. The team provides integrated, high-quality support across the course lifecycle, working closely with academic staff to enable smooth course delivery and a seamless student journey. This role sits at the heart of that work.

About You

You are an organised and people-focused professional who enjoys enabling others to succeed. With sound knowledge of the higher education environment and a genuine service focus, you bring calm coordination to busy and varied workloads. You enjoy building effective working relationships across teams and helping to improve the way things are done.

Selection Criteria

• A degree or tertiary qualification in a relevant field and/or equivalent relevant experience.
  
• Knowledge of tertiary education policies, processes, and course and unit governance structures.
  
• Experience providing advice and operational support relating to policies, course delivery and/or complex student services, preferably within a higher education environment.
  
• Strong customer service skills and the ability to build effective working relationships with academic staff, committees and other stakeholders.
  
• Experience developing annual planning documentation and project plans, providing high-quality administrative support, and using Microsoft Office and database management systems.
  
• Strong organisational and time-management skills, with the ability to coordinate competing priorities and meet deadlines.
  
• Experience analysing data and proactively developing and implementing administrative process improvements.
  
• Strong written and verbal communication skills, including the ability to draft papers, submissions and other professional documentation.

Note: The successful candidate will be required to complete a police check prior to commencement.

*** Applicants must hold valid Australian work rights for the duration of the appointment.

Applications Close: Friday 25 September 2026, 11:59 p.m. (AEST)

We reserve the right to progress or decline an application prior to the application closing date. We also reserve the right to close the advertisement early if a sufficient number of qualified applicants is received.

For enquiries about the role, please contact Prani Manandhar, Course / Education Support Team Leader at ***************@mq.edu.au.

Why Join Us?

We rank amongst the top employers in the Australian Workplace Employers Index. Explore the fantastic benefits available to you when you become part of the team at Macquarie University.

Our prime location is just a short walk from Macquarie University Metro Station and Macquarie Shopping Centre. Enjoy the benefits of working at a campus that offers:

• 17% Superannuation
• Subsidised onsite parking options
• Flexible working options
• Training and professional development
• Discounted health insurance (Medibank)
• Employee Assistance Program
• Subsidised membership at the Sport & Aquatic Centre

Pre-Employment Checks

Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to the University.

A Place Where You Belong

At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.

Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, visit our Jobs at Macquarie page.