Campus Student Administration Specialist

mq; Sydney; On-site; AUD 89,000 - 101,000; Full time

Benefits offered by this job

Superannuation 17%

Annual leave loading

Job summary

Macquarie University College is seeking a proactive Student Administrator to join the on-campus team at North Ryde. You will support student lifecycle processes, respond to enquiries, and maintain accurate records across multiple systems.

This continuing, full-time position involves coordinating enrolment, progression, results, and attendance while liaising with College and University stakeholders to improve service quality and student outcomes.

Qualifications

• Degree and/or equivalent experience in business administration or similar discipline.
• Demonstrated organisational and office administration skills in fast-paced, high-volume environment.
• Excellent customer service skills, with the ability to respond to a high volume of enquiries in a professional and timely manner.
• Proven ability to maintain confidentiality and handle sensitive information appropriately.
• Strong attention to detail and demonstrated experience maintaining accurate records and processing transactions across systems.
• Excellence in managing multiple priorities and meeting deadlines.
• Advanced computer proficiency including MS Office, and experience working with student management systems or similar databases.
• Knowledge of the Australian higher education sector, Foundation Programs and ELICOS sectors and the regulatory environment is desirable.

Responsibilities

• Providing administrative support to Macquarie University College students and staff.
• Supporting student lifecycle processes, including enrolment, articulation, progression, result updates, and completion activities.
• Responding to high volumes of student enquiries and providing advice on relevant policies, procedures, and program requirements in a timely manner.
• Maintaining accurate student records and processing transactions across multiple student management systems.
• Administering Special Consideration applications and coordinating follow-up actions.
• Scheduling and managing supplementary assessment sessions.
• Monitoring attendance, academic progression, and data quality to support compliance requirements and student success.
• Developing and enhancing student communications, templates, and operational procedures.
• Liaising regularly with the College and University stakeholders to support positive student outcomes.
• Identifying opportunities to improve administrative efficiencies, reduce processing delays, and maintain service quality during peak periods.
• Contributing to the continuous improvement of administrative systems, processes and procedures.
• Supporting positive culture within, across and beyond College teams by building and supporting respectful relationships with key stakeholders.

Job description

Macquarie University College is seeking a proactive Student Administrator to join the on-campus team at North Ryde. You will support student lifecycle processes, respond to enquiries, and maintain accurate records across multiple systems.

This continuing, full-time position involves coordinating enrolment, progression, results, and attendance while liaising with College and University stakeholders to improve service quality and student outcomes.