Education Support Officer - Flexible, Impactful Role

Macquarie University; Sydney; On-site; AUD 92,000 - 112,000; Full time

Benefits offered by this job

17% Superannuation

Subsidised onsite parking

Flexible working options

Training and professional development

Onsite childcare facilities

Discounted health insurance

Job summary

Macquarie University is seeking an Education Support Officer to help shape the student journey and support course delivery across the lifecycle. You will be the trusted point of contact for academic staff, coordinating annual planning, assessments, and student enquiries.

You will work within the Education Services Team in Macquarie Business School, providing practical administrative and operational support for one or more courses, ensuring smooth delivery and a rewarding student experience.

Qualifications

• A degree or tertiary qualification in a relevant field and/or equivalent experience.
• Knowledge of tertiary education policies, processes, and course governance.
• Experience providing advice and operational support relating to policies and course delivery.
• Strong customer service and stakeholder relationship skills.
• Experience developing annual planning documents and project plans; proficient in Office and databases.
• Excellent organisational and time-management abilities to manage multiple priorities.
• Experience analysing data and improving administrative processes.
• Strong written and verbal communication skills for papers and submissions.

Responsibilities

• Provide advice and support to course directors and heads on course delivery.
• Coordinate lifecycle support to enhance delivery and student experience.
• Contribute to annual planning and development of study resources.
• Coordinate assessment prep, moderation, and grade administration.
• Deliver course onboarding with Faculty Student Experience team.
• Provide secretarial support for course meetings and advisory boards.
• Assist timetabling teams with class registration and course-level timetabling.
• Coordinate guest lecturers and sessional staff; liaise across teams for improvements.
• Identify and implement improvements to student administration processes.

Skills

Degree/qualification knowledge

Policy knowledge

Advising and operational support

Customer service

Annual planning & project plans

MS Office

Database management

Organisational skills

Time management

Data analysis

Communication

Education

Bachelor degree or higher in relevant field

Tools

Microsoft Office

Database management systems

Job description

Macquarie University is seeking an Education Support Officer to help shape the student journey and support course delivery across the lifecycle. You will be the trusted point of contact for academic staff, coordinating annual planning, assessments, and student enquiries.

You will work within the Education Services Team in Macquarie Business School, providing practical administrative and operational support for one or more courses, ensuring smooth delivery and a rewarding student experience.