Education Support Officer

Macquarie University

Sydney

On-site

AUD 92,000 - 112,000

Full time

3 days ago

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Benefits offered by this job

17% Superannuation

Subsidised onsite parking

Flexible working options

Training and professional development

Onsite childcare facilities

Discounted health insurance

Job summary

Macquarie University is seeking an Education Support Officer to help shape the student journey and support course delivery across the lifecycle. You will be the trusted point of contact for academic staff, coordinating annual planning, assessments, and student enquiries.

You will work within the Education Services Team in Macquarie Business School, providing practical administrative and operational support for one or more courses, ensuring smooth delivery and a rewarding student experience.

Qualifications

A degree or tertiary qualification in a relevant field and/or equivalent experience.
Knowledge of tertiary education policies, processes, and course governance.
Experience providing advice and operational support relating to policies and course delivery.
Strong customer service and stakeholder relationship skills.
Experience developing annual planning documents and project plans; proficient in Office and databases.
Excellent organisational and time-management abilities to manage multiple priorities.
Experience analysing data and improving administrative processes.
Strong written and verbal communication skills for papers and submissions.

Responsibilities

Provide advice and support to course directors and heads on course delivery.
Coordinate lifecycle support to enhance delivery and student experience.
Contribute to annual planning and development of study resources.
Coordinate assessment prep, moderation, and grade administration.
Deliver course onboarding with Faculty Student Experience team.
Provide secretarial support for course meetings and advisory boards.
Assist timetabling teams with class registration and course-level timetabling.
Coordinate guest lecturers and sessional staff; liaise across teams for improvements.
Identify and implement improvements to student administration processes.

Skills

Degree/qualification knowledge

Policy knowledge

Advising and operational support

Customer service

Annual planning & project plans

MS Office

Database management

Organisational skills

Time management

Data analysis

Communication

Education

Bachelor degree or higher in relevant field

Tools

Microsoft Office

Database management systems

Job description

Macquarie University Macquarie University is a top-performing modern university situated in Sydney Australia. With its consistency in excellence and eminence over the years, Macquarie has become a five-star university. Essentially,...

Job Description:

Help shape the student journey, enable outstanding course delivery and make a real difference to learning experiences.

Salary Package: From $102,136 per annum (HEW Level 6.1), plus 17% superannuation and annual leave loading
Appointment Type: Full-time, fixed-term until 23 July 2027 (flexible work options available)
Macquarie University, Wallumattagal Campus, North Ryde

Are you looking for a role where your organisational talents and knowledge of higher education can directly enhance the way students learn and thrive? As an Education Support Officer within Macquarie Business School, you will be a trusted point of contact for academic staff, helping to bring courses to life across their full lifecycle.

Working as part of a welcoming Educational Services team, you will provide integrated advice and coordination that keeps course delivery running smoothly, from annual planning and assessment preparation through to result ratification and student enquiries. Your work will help create a seamless and rewarding experience for both staff and students.

This is a wonderful opportunity to grow your career within a leading university, contribute to meaningful educational outcomes, and be part of a community that values your input and celebrates shared achievement.

About the Role

Reporting to the Course/Education Support Team Leader within Macquarie Business School, you will provide operational and administrative support that enhances the quality of course delivery and the student experience. Depending on the Business School’s needs, you may support a single course, a collection of courses, or a department.

Key responsibilities include:

Providing advice and support to Course Directors, Discipline Chairs, Heads of School or Department and Unit Convenors on all matters related to the delivery and administration of courses and units.
Coordinating operational and administrative support across the lifecycle of a course to enhance delivery and the student experience.
Contributing to and coordinating annual planning, communication of key milestones, and the development of resources such as Study Plans and Course Guides.
Coordinating the preparation and delivery of assessments, along with moderation, result ratification, and grade administration.
Delivering course-specific orientation and onboarding activities in partnership with the Faculty Student Experience team.
Providing administrative and secretarial support for course-specific meetings, including industry advisory boards, and progressing actions arising.
Advising timetabling teams to coordinate class registration and management, with a focus on course-level timetabling.
Acting as a liaison point for teaching staff, including coordinating guest lecturers, external experts and sessional staff.
Partnering across the University to identify and implement improvements to student administration processes, and to help resolve complex student lifecycle enquiries and cases.

About Us

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation in 1964, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community.

Macquarie Business School is one of Australia's leading business schools, known for research-led teaching, strong industry connections, and a commitment to shaping capable, globally minded graduates. As part of this dynamic Faculty, our people work together to deliver an exceptional and forward-thinking educational experience.

Within the Business School, the Education Services Team helps bring this commitment to life. The team provides integrated, high-quality support across the course lifecycle, working closely with academic staff to enable smooth course delivery and a seamless student journey. This role sits at the heart of that work.

Connect with us today.

About You

You are an organised and people-focused professional who enjoys enabling others to succeed. With sound knowledge of the higher education environment and a genuine service focus, you bring calm coordination to busy and varied workloads. You enjoy building effective working relationships across teams and helping to improve the way things are done.

Selection Criteria

A degree or tertiary qualification in a relevant field and/or equivalent relevant experience.
Knowledge of tertiary education policies, processes, and course and unit governance structures.
Experience providing advice and operational support relating to policies, course delivery and/or complex student services, preferably within a higher education environment.
Strong customer service skills and the ability to build effective working relationships with academic staff, committees and other stakeholders.
Experience developing annual planning documentation and project plans, providing high-quality administrative support, and using Microsoft Office and database management systems.
Strong organisational and time-management skills, with the ability to coordinate competing priorities and meet deadlines.
Experience analysing data and proactively developing and implementing administrative process improvements.
Strong written and verbal communication skills, including the ability to draft papers, submissions and other professional documentation.

Note: The successful candidate will be required to complete a police check prior to commencement.

*** Applicants must hold valid Australian work rights for the duration of the appointment.

Applications Close: Friday 25 September 2026, 11:59 p.m. (AEST)

Pre-Employment Checks

Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to the University.

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

Applications Close: 09/09/2026 11:59 PM

A Place Where You Belong

At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspire us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework .

Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, visit our Jobs at Macquarie page.

Why Join Us?

We rank amongst the top employers in the Australian Workplace Employers Index. Explore the fantastic benefits available to you when you become part of the team at Macquarie University.