Healthcare IT Customer Success Manager - Australia

RxPx; Sydney; On-site; AUD 80,000 - 100,000; Full time

Job summary

A leading digital health platform is looking for a full-time Customer Success Manager in Sydney, Australia. The ideal candidate will manage client relationships and drive customer satisfaction through strategic initiatives. Responsibilities include developing account plans, identifying upselling opportunities, and collaborating with internal teams. Requires a Bachelor's degree and experience in healthcare accounts. Competitive salary offered along with a supportive work environment.

Qualifications

• 2-3 years of experience managing healthcare accounts.
• 3-5 years’ experience in IT health and/or pharmaceutical industry.
• Strong organizational and time-management skills.

Responsibilities

• Develop and execute strategic account plans to meet customer objectives.
• Identify opportunities for upselling and cross-selling.
• Manage relationships and serve as primary contact with clients.

Skills

Project Management

Client Relationship Management

Communication Skills

Problem-solving

Interpersonal Skills

Education

Bachelor’s degree in business or health sciences

Tools

Microsoft Office Suite

Atlassian (JIRA & Confluence)

Job description

A leading digital health platform is looking for a full-time Customer Success Manager in Sydney, Australia. The ideal candidate will manage client relationships and drive customer satisfaction through strategic initiatives. Responsibilities include developing account plans, identifying upselling opportunities, and collaborating with internal teams. Requires a Bachelor's degree and experience in healthcare accounts. Competitive salary offered along with a supportive work environment.