Strategic Customer Success Manager

The Access Group; Sydney; Hybrid; AUD 80,000 - 120,000; Full time

Benefits offered by this job

25 days leave plus wellbeing days

Health contribution

Charity days

Job summary

A leading software provider in Sydney is seeking a Premier Customer Success Manager. This hybrid role focuses on building strong customer relationships and ensuring successful adoption of solutions. The ideal candidate has 3-5 years' experience in customer success, commercial acumen, and a passion for improving customer experiences. This position offers a competitive salary and additional benefits to support work-life balance.

Qualifications

• 3-5 years in a Customer Success or Client Relationship role.
• Experience in Accountancy and understanding of the Accountancy process.
• Ability to influence outcomes and resolve customer challenges.

Responsibilities

• Ensure adherence to contractual agreements and manage risks.
• Establish trusted advisor relationships with key customers.
• Drive exceptional customer experiences and manage churn.

Skills

Customer centricity

Commercial acumen

Negotiation skills

Effective communication

Relationship building

Job description

A leading software provider in Sydney is seeking a Premier Customer Success Manager. This hybrid role focuses on building strong customer relationships and ensuring successful adoption of solutions. The ideal candidate has 3-5 years' experience in customer success, commercial acumen, and a passion for improving customer experiences. This position offers a competitive salary and additional benefits to support work-life balance.