Training And Support Officer

Department of Education & Training, Victoria; Melbourne; On-site; AUD 70,000 - 95,000; Full time

Job summary

The Department of Education Victoria is seeking a motivated Training & Support Officer to help build school capability by delivering training, advice and support for administrative systems such as Student Insight, CASES21 and eduPay. You will develop resources, run professional learning programs and provide practical guidance to staff across the state.

You will work with a statewide team to improve customer experience and service delivery, handle enquiries, and contribute to system

Qualifications

• Experience delivering training, learning or support services in a customer-focused environment.
• Excellent interpersonal, communication and stakeholder engagement skills.
• Strong organisational skills with the ability to manage competing priorities.
• Well-developed problem-solving and analytical skills.
• Experience developing training resources or user documentation.
• A collaborative approach and commitment to continuous improvement.
• Experience working with enterprise business systems or digital platforms.

Responsibilities

• Deliver face-to-face, virtual and blended training programs for Department administrativesystems.
• Develop, review and maintain learning resources, user guides and support documentation.
• Provide high-quality advice, guidance and operational support to school and corporate staff.
• Build productive relationships with schools, regional offices, corporate stakeholders and systemowners.
• Support the operation of the Department's IT Training Centres (ITTCs).
• Contribute to system implementations, business improvements and organisational change activities.
• Analyse customer feedback to identify opportunities for continuous improvement.
• Work with a statewide team to deliver consistent, high-quality customer service.

Skills

Training delivery

Interpersonal skills

Organisational skills

Problem solving

Resource development

Collaboration

Enterprise systems knowledge

Quick knowledge acquisition

Education

Certificate IV in Training and Assessment

Victorian Driver Licence

Job description

About the Department

The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happyand healthy lives. It does this by supporting lifelong learning and healthy development, strengthening familiesand helping to equip people with the skills and knowledge for a 21st century economy and society.

About the Division

The School Digital Services team plays a vital role in delivering IT services, managing school systems, andleading major government-funded digital initiatives that shape the future of education across Victoria.

About the Role

We're looking for a motivated and customer-focused Training & Support Officer to join our collaborativestatewide team. In this role you'll help build the capability of Victorian government schools by delivering high-quality training, advice and support for the Department's administrative systems, including Student Insight, CASES21 andeduPay. You'll work with a broad range of stakeholders to develop engaging learning resources, deliverprofessional learning programs, provide operational support, and contribute to initiatives that improvcustomer experience and service delivery. This is an exciting opportunity for someone who enjoys working with people, solving problems, and making atangible difference to how schools use technology.

As a Training & Support Officer you will:

• Deliver engaging face-to-face, virtual and blended training programs for Department administrativesystems.
• Develop, review and maintain contemporary learning resources, user guides and supportdocumentation.
• Provide high-quality advice, guidance and operational support to school and corporate staff.
• Build productive relationships with schools, regional offices, corporate stakeholders and systemowners.
• Support the operation of the Department's Information Technology Training Centres (ITTCs).
• Contribute to system implementations, business improvement initiatives and organisational changeactivities.
• Analyse customer feedback and service information to identify opportunities for continuousimprovement.
• Work collaboratively within a geographically dispersed statewide team to deliver consistent, highquality customer service.

Attributes

You’ll be someone who enjoys helping others succeed and can translate technical or business information intopractical learning experiences.

You’ll bring:

• Experience delivering training, learning or support services in a customer-focused environment.
• Excellent interpersonal, communication and stakeholder engagement skills.
• Strong organisational skills with the ability to manage competing priorities.
• Well-developed problem-solving and analytical skills.
• Experience developing training resources or user documentation.
• A collaborative approach and commitment to continuous improvement.
• Experience working with enterprise business systems or digital platforms.
• The ability to quickly build knowledge of Department administrative systems and business processes.

Experience within education, government or other large organisations will be highly regarded.

Qualifications

Essential

• Current Employee Working with Children Check.

Desirable

• Certificate IV in Training and Assessment (TAE40122 or equivalent).
• Current Victorian Driver Licence.

Further Information

The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability andneurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply.

Applicants requiring adjustments can contact the nominated contact person.

Information about the Department of Education's operations and employment conditions can be located atwww.education.vic.gov.au.

For further information pertaining to the role, please contact Ben Summerton – Manager, Training & Support via [phone] or [e-mail].

Preferred applicants may be required to complete a police check and may be subject to other pre-employmentchecks.

Information provided to the Department of Education will be treated in the strictest confidence.

Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due toany viewing difficulties or other accessibility requirements.

Applications close 11:59pm on 19/11/2026