Education Systems Training & Support Specialist

Department of Education; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

The Department of Education in Victoria seeks a motivated Training & Support Officer to build capability across Victorian government schools by delivering training, advice and support for administrative systems such as Student Insight, CASES21 and eduPay.

You’ll work with a broad range of stakeholders to develop engaging learning resources, deliver professional learning programs, provide operational support, and contribute to initiatives that improve customer experience and service delivery.

Qualifications

• Experience delivering training, learning or support services in a customer-focused environment.
• Excellent interpersonal, communication and stakeholder engagement skills.
• Strong organisational skills with the ability to manage competing priorities.
• Well-developed problem-solving and analytical skills.
• Experience developing training resources or user documentation.
• A collaborative approach and commitment to continuous improvement.
• Experience working with enterprise business systems or digital platforms.
• The ability to quickly build knowledge of Department administrative systems and business processes.
• Experience within education, government or other large organisations will be highly regarded.

Responsibilities

• Deliver engaging face-to-face, virtual and blended training programs for Department administrative systems.
• Develop, review and maintain contemporary learning resources, user guides and support documentation.
• Provide high-quality advice, guidance and operational support to school and corporate staff.
• Build productive relationships with schools, regional offices, corporate stakeholders and system owners.
• Support the operation of the Department's IT Training Centres (ITTCs).
• Contribute to system implementations, business improvement initiatives and organisational change activities.
• Analyse customer feedback and service information to identify opportunities for continuous improvement.
• Work collaboratively within a geographically dispersed statewide team to deliver consistent, high-quality customer service.

Skills

Training delivery

Stakeholder engagement

Organisational skills

Problem solving

Training resources

Collaboration

Enterprise systems

Learning platforms

Education

Certificate IV in Training and Assessment

Working with Children Check

Tools

MS Office

Learning Management System

Job description

The Department of Education in Victoria seeks a motivated Training & Support Officer to build capability across Victorian government schools by delivering training, advice and support for administrative systems such as Student Insight, CASES21 and eduPay.

You’ll work with a broad range of stakeholders to develop engaging learning resources, deliver professional learning programs, provide operational support, and contribute to initiatives that improve customer experience and service delivery.