Training and Support Officer

Department of Education; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

The Department of Education in Victoria seeks a motivated Training & Support Officer to build capability across Victorian government schools by delivering training, advice and support for administrative systems such as Student Insight, CASES21 and eduPay.

You’ll work with a broad range of stakeholders to develop engaging learning resources, deliver professional learning programs, provide operational support, and contribute to initiatives that improve customer experience and service delivery.

Qualifications

• Experience delivering training, learning or support services in a customer-focused environment.
• Excellent interpersonal, communication and stakeholder engagement skills.
• Strong organisational skills with the ability to manage competing priorities.
• Well-developed problem-solving and analytical skills.
• Experience developing training resources or user documentation.
• A collaborative approach and commitment to continuous improvement.
• Experience working with enterprise business systems or digital platforms.
• The ability to quickly build knowledge of Department administrative systems and business processes.
• Experience within education, government or other large organisations will be highly regarded.

Responsibilities

• Deliver engaging face-to-face, virtual and blended training programs for Department administrative systems.
• Develop, review and maintain contemporary learning resources, user guides and support documentation.
• Provide high-quality advice, guidance and operational support to school and corporate staff.
• Build productive relationships with schools, regional offices, corporate stakeholders and system owners.
• Support the operation of the Department's IT Training Centres (ITTCs).
• Contribute to system implementations, business improvement initiatives and organisational change activities.
• Analyse customer feedback and service information to identify opportunities for continuous improvement.
• Work collaboratively within a geographically dispersed statewide team to deliver consistent, high-quality customer service.

Skills

Training delivery

Stakeholder engagement

Organisational skills

Problem solving

Training resources

Collaboration

Enterprise systems

Learning platforms

Education

Certificate IV in Training and Assessment

Working with Children Check

Tools

MS Office

Learning Management System

Job description

In this role you'll help build the capability of Victorian government schools by delivering high-quality training, advice and support for the Department's administrative systems, including Student Insight, CASES21 and eduPay. You'll work with a broad range of stakeholders to develop engaging learning resources, deliver professional learning programs, provide operational support, and contribute to initiatives that improve customer experience and service delivery.

About the Department

The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st century economy and society.

About the Division

The School Digital Services team plays a vital role in delivering IT services, managing school systems, and leading major government-funded digital initiatives that shape the future of education across Victoria.

About the Role

We’re looking for a motivated and customer-focused Training & Support Officer to join our collaborative statewide team.

In this role you’ll help build the capability of Victorian government schools by delivering high-quality training, advice and support for the Department's administrative systems, including Student Insight, CASES21 and eduPay. You’ll work with a broad range of stakeholders to develop engaging learning resources, deliver professional learning programs, provide operational support, and contribute to initiatives that improve customer experience and service delivery.

This is an exciting opportunity for someone who enjoys working with people, solving problems, and making a tangible difference to how schools use technology.

As a Training & Support Officer you will:

• Deliver engaging face-to-face, virtual and blended training programs for Department administrative systems.
• Develop, review and maintain contemporary learning resources, user guides and support documentation.
• Provide high-quality advice, guidance and operational support to school and corporate staff.
• Build productive relationships with schools, regional offices, corporate stakeholders and system owners.
• Support the operation of the Department's Information Technology Training Centres (ITTCs).
• Contribute to system implementations, business improvement initiatives and organisational change activities.
• Analyse customer feedback and service information to identify opportunities for continuous improvement.
• Work collaboratively within a geographically dispersed statewide team to deliver consistent, highquality customer service.

Attributes

You’ll be someone who enjoys helping others succeed and can translate technical or business information into practical learning experiences.

• Experience delivering training, learning or support services in a customer-focused environment.
• Excellent interpersonal, communication and stakeholder engagement skills.
• Strong organisational skills with the ability to manage competing priorities.
• Well-developed problem-solving and analytical skills.
• Experience developing training resources or user documentation.
• A collaborative approach and commitment to continuous improvement.
• Experience working with enterprise business systems or digital platforms.
• The ability to quickly build knowledge of Department administrative systems and business processes.
• Experience within education, government or other large organisations will be highly regarded.

Qualifications

Essential

• Current Employee Working with Children Check.

Desirable

• Certificate IV in Training and Assessment (TAE40122 or equivalent).
• Current Victorian Driver Licence.

Further Information

For more details regarding this position please see attached position description for the capabilities to address in application.

The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply.

For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page.

Applicants requiring adjustments can contact the nominated contact person.

Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.

Applications close 11:59pm on 19/11/2026

For further information pertaining to the role, please contact Ben Summerton – Manager, Training & Support via (03) 9057 4*** or *************@education.vic.gov.au.