Education IT Technician – Onsite & AV Support

The Good Guys; Melbourne; On-site; AUD 39,000 - 55,000; Full time

Benefits offered by this job

Competitive package

Employee discounts

Paid parental leave

Novated leasing

Training opportunities with leading v\

Vendor-specified training

Job summary

JB Hi-Fi Education partners with Victorian schools to place Specialist Technicians who provide onsite, Level 1 and 2 desktop support, plus basic server administration and AV maintenance. This mid-advanced role is designed to grow IT skills within a fast-paced education tech environment.

You will support staff and students with daily tech needs, implement system images, and contribute to school technical documentation while working with a collaborative team.

Responsibilities

• Provide Service Desk Level 1 and Level 2 support as required in line with client needs and general desktop, hardware, software support and troubleshooting
• Assist school staff and students with their day-to-day technical needs and queries
• Maintain and support classroom technology including projectors, televisions, printers, speakers and other AV equipment
• Assist Specialist Technician in the execution and completion of assigned tasks through to resolution
• Providing local support for the Notebooks for Teachers and Principals Program
• Deployment of system images including packaging, building, testing and updating in live environments
• Contribution to the technical documents of the school
• Participate in on-site installation of the overall system(s), both hardware and software
• Provide basic server administration skills in areas such as password resets, printer queues, backup media and network services and any other responsibilities assigned by the Specialist Technician

Job description

JB Hi-Fi Education partners with Victorian schools to place Specialist Technicians who provide onsite, Level 1 and 2 desktop support, plus basic server administration and AV maintenance. This mid-advanced role is designed to grow IT skills within a fast-paced education tech environment.

You will support staff and students with daily tech needs, implement system images, and contribute to school technical documentation while working with a collaborative team.