Entry-Level ICT Support Technician for Education

JB Hi-Fi & The Good Guys; Ballarat; Hybrid; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Hybrid working models

Staff discounts within JB Hi-Fi Group

12 weeks paid parental leave

Employee Assistance Program (EAP)

Giving program

Sustainability goals

Career development and training

Job summary

JB Hi-Fi Education in Ballarat is inviting expressions of interest for an ICT Support Technician role. This entry-level position supports on-site, Level 1-2 desktop support, basic server tasks, and customer assistance within Victorian schools.

The role offers casual employment, flexible hybrid working, and opportunities for training within the JB Hi-Fi Group, including access to discounts and career development.

Qualifications

• Tertiary education desirable (Min Cert 4 in IT Systems Administration or similar).
• Certification in technologies defined within the specified solution set (e.g. vCloud, CCNA, CompTIA).
• Industry Certifications as determined applicable (e.g. MCSA, ACMT/AciT, ITIL).
• Victorian Working With Children Check (WWCC).

Responsibilities

• Provide Service Desk Level 1 and Level 2 support as required in line with client needs and general desktop, hardware, software support and troubleshooting.
• Assist Specialist Technician in the execution and completion of assigned tasks through to resolution.
• Providing local support for the Notebooks for Teachers and Principals Program.
• Deployment of system images including packaging, building, testing and updating in live environments.
• Contribution to the technical documents of the school.
• Participate in on-site installation of the overall system(s), both hardware and software.
• Provide basic server administration skills in areas such as password resets, printer queues, backup media and network services and any other responsibilities assigned by the Specialist Technician.

Skills

Service Desk

Desktop support

Server administration

Troubleshooting

Customer service

Education

Min Cert 4 in IT Systems Administration or similar

Tools

vCloud

CCNA

CompTIA

MCSA

ACMT/AciT

ITIL

Job description

JB Hi-Fi Education in Ballarat is inviting expressions of interest for an ICT Support Technician role. This entry-level position supports on-site, Level 1-2 desktop support, basic server tasks, and customer assistance within Victorian schools.

The role offers casual employment, flexible hybrid working, and opportunities for training within the JB Hi-Fi Group, including access to discounts and career development.