Junior ICT Support Technician — Education IT

JB Hi-Fi; City of Wodonga; Hybrid; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Hybrid working model

Employee discounts across JB Hi-Fi集团

Parental leave and family support

Job summary

JB Hi-Fi Education, part of JB Hi-Fi Business, places ICT Support Technicians in Victorian schools to support the Specialist Technician with Level 1/2 desktop support, basic server tasks, and onsite installations. This entry‑level role is ideal for candidates starting their IT career.

You will provide local notebook support, deploy system images, and contribute to school documentation, while developing advanced technician skills in a supportive education-focused environment.

Qualifications

• Ability to work in a team and solve problems with strong customer service skills.
• Tertiary education in IT is desirable (Min Cert 4 in IT Systems Administration or similar).
• Relevant certifications such as CCNA, CompTIA, ITIL are preferred.

Responsibilities

• Provide Service Desk Level 1 and Level 2 support as required in line with client needs and general desktop, hardware, software support and troubleshooting
• Assist Specialist Technician in the execution and completion of assigned tasks through to resolution
• Providing local support for the Notebooks for Teachers and Principals Program
• Deployment of system images including packaging, building, testing and updating in live environments
• Contribution to the technical documents of the school
• Participate in on-site installation of the overall system(s), both hardware and software
• Provide basic server administration skills in areas such as password resets, printer queues, backup media and network services and any other responsibilities assigned by the Specialist Technician

Skills

Customer service

Teamwork

Education

Min Cert 4 in IT Systems Administration or similar

Tools

CCNA

CompTIA

MCSA

ACMT/AciT

ITIL

vCloud

WWCC

Job description

JB Hi-Fi Education, part of JB Hi-Fi Business, places ICT Support Technicians in Victorian schools to support the Specialist Technician with Level 1/2 desktop support, basic server tasks, and onsite installations. This entry‑level role is ideal for candidates starting their IT career.

You will provide local notebook support, deploy system images, and contribute to school documentation, while developing advanced technician skills in a supportive education-focused environment.