Education IT Technician — Onsite Support & AV Deployments

JB Hi-Fi & The Good Guys; Melbourne; On-site; AUD 41,000 - 63,000; Part time

Benefits offered by this job

Employee discounts

Parental leave

Job summary

JB Hi-Fi Group is seeking a Specialist Technician for Victoria to deliver onsite IT support in schools. You will provide Level 1 and 2 desktop helpdesk, support classroom technologies, and assist with basic server administration.

A mid-advanced IT skill set and a proactive approach to customer service are essential. The role involves travel between sites, a strong focus on problem solving, and collaboration with education teams.

Qualifications

• Experience providing Level 1/2 IT support in schools.
• Strong networking fundamentals (VLAN, DNS, DHCP, TCP/IP).
• Experience with classroom technology (projectors, displays, printers).
• Willingness to travel between sites with a valid driver’s licence.

Responsibilities

• Provide Service Desk Level 1 and Level 2 support as required.
• Assist school staff and students with technical needs.
• Maintain classroom technology and AV equipment.
• Deploy system images and support server administration basics.

Skills

Customer service

Problem solving

Communication

Teamwork

Time management

Autonomy

Adaptability

Organisational skills

Education

Certificate IV in IT Systems Administration

Industry certifications (CompTIA, Microsoft, Cisco)

Tools

Hyper‑V

VMware

Active Directory

Group Policy

Windows Server

Networking hardware

Job description

JB Hi-Fi Group is seeking a Specialist Technician for Victoria to deliver onsite IT support in schools. You will provide Level 1 and 2 desktop helpdesk, support classroom technologies, and assist with basic server administration.

A mid-advanced IT skill set and a proactive approach to customer service are essential. The role involves travel between sites, a strong focus on problem solving, and collaboration with education teams.