Education ICT Support Specialist: Classroom Tech & Helpdesk

Trinity College; Bibaringa; On-site; AUD 65,000 - 90,000; Full time

Job summary

Trinity College in the northern Adelaide region seeks an ICT Services team member to provide frontline staff and student support, resolve hardware/software issues, and assist with classroom technology. Working in a busy educational environment, you will manage devices, accounts and documentation with a focus on reliability and customer service.

Experience with Windows 11, Microsoft 365, Entra ID and classroom tech is essential.

Qualifications

• Experience providing frontline service desk or end-user ICT support.
• Strong troubleshooting skills across Windows 11, Microsoft 365 and common end-user hardware and peripherals.
• An understanding of Microsoft Entra ID, user accounts, authentication and access-related troubleshooting.
• Experience supporting printing, network connectivity, audiovisual equipment and classroom technology.
• The ability to prioritise competing requests and provide clear and timely updates.
• Strong communication and interpersonal skills.
• A patient, professional and accessible approach when supporting users with different levels of technical confidence.
• The ability to work independently and collaborate effectively with a broader ICT team.
• Sound judgement, attention to detail and a commitment to confidentiality.
• A commitment to ongoing professional learning and service improvement.
• Able to have a flexible approach to working out of hours to accommodate College needs and be able to work during school holidays.

Responsibilities

• Providing responsive frontline ICT support to staff and students.
• Investigating and resolving hardware, software, account, printing and connectivity issues.
• Supporting classroom technology, audiovisual equipment and learning spaces.
• Installing, configuring, relocating and supporting computers, mobile devices, printers and peripherals.
• Assisting with device deployments, replacements, collections and equipment lifecycle activities.
• Supporting users with the setup and troubleshooting of College-managed Windows and iPadOS devices.
• Recording and updating incidents and service requests through the College's service management processes.
• Maintaining accurate asset records, technical procedures and support documentation.
• Supporting new staff onboarding, College events and ICT improvement projects.
• Escalating complex, recurring, security-related or device-management issues to the appropriate ICT team member.

Skills

Frontline ICT support

Windows 11

Microsoft 365

Microsoft Entra ID

Communication skills

Team collaboration

Education

IT qualification

Tools

Windows Server

Active Directory

Windows Autopilot

Job description

Trinity College in the northern Adelaide region seeks an ICT Services team member to provide frontline staff and student support, resolve hardware/software issues, and assist with classroom technology. Working in a busy educational environment, you will manage devices, accounts and documentation with a focus on reliability and customer service.

Experience with Windows 11, Microsoft 365, Entra ID and classroom tech is essential.