Service Desk Officer

Cedb Recruitment; Dubbo; On-site; AUD 78,000 - 96,000; Full time

Benefits offered by this job

Fitness Passport

Salary packaging

35-hour work week

Generous leave entitlements

Job summary

The Catholic Education Diocese of Bathurst seeks a dedicated Service Desk Officer to support ICT across Dubbo and other sites. The role emphasizes reliable first-line support, user communication, and proactive service delivery within a school and office environment.

Ideal candidates bring ICT support experience, familiarity with ITSM platforms, and a collaborative mindset. The position includes a 35-hour work week and opportunities for professional growth.

Qualifications

• Proven experience in ICT support, ideally within education or a similar setting.
• Familiarity with ITSM platforms and ticket management processes.
• Willingness to travel across sites as required.
• Excellent interpersonal and customer service skills.
• Alignment with the mission of Catholic education.

Responsibilities

• Provide first-line technical support and triage service desk tickets.
• Deliver remote and onsite ICT support across school and office environments.
• Communicate clearly with users regarding issue resolution and timelines.
• Support staff and students in using approved ICT services to enhance teaching and learning.
• Promote a self-service culture by empowering users through training and support.
• Participate in ICT projects, meetings, and service improvement initiatives.
• Assist with equipment procurement, budgeting, and audiovisual support as required.
• Ensure compliance with Work Health & Safety policies and report hazards.

Skills

ICT support experience

Interpersonal skills

Travel willingness

Ticket management

Tools

ITSM platforms

Ticket management systems

Job description

Service Desk Officer | Catholic Education Diocese of Bathurst (Dubbo Office)
Full-time | Permanent Position
Immediate commencement can be negotiated
Salary paying up to $86,935.00 + super
Access to Fitness Passport & salary packaging

About the Role

Catholic Education Diocese of Bathurst is seeking a committed and service-oriented Service Desk Officer to join the team in Dubbo on a full-time permanet basis. This position plays a vital role in supporting school and office-based technology systems across the diocese.

Key responsibilities:

• Provide first-line technical support and triage service desk tickets.
• Deliver both remote and onsite ICT support across school and office environments.
• Communicate clearly and effectively with users regarding issue resolution and timelines.
• Support staff and students in using approved ICT services to enhance teaching and learning.
• Promote a self-service culture by empowering users through training and support.
• Participate in ICT projects, meetings, and service improvement initiatives.
• Assist with equipment procurement, budgeting, and audiovisual support as required.
• Ensure compliance with Work Health & Safety policies and report any hazards.

A copy of the position description can be found by clicking here

About You

• A strong alignment with the Vision and Mission of Catholic education.
• Excellent interpersonal and customer service skills.
• Proven experience in ICT support, ideally within education or a similar setting.
• Familiarity with ITSM platforms and ticket management processes.
• Ability to work independently and collaboratively across multiple teams and sites.
• A commitment to continuous improvement and innovation in ICT service delivery.
• Willingness to travel across sites as required.

Why Work with Us?

• Be part of a mission-driven organisation that makes a real impact in regional communities.
• Work in a supportive, team-oriented environment where your contribution is valued.
• Opportunities for professional development and on-the-job learning.
• Access to employee benefits such a Fitness Passport & salary packaging.
• Work-life balance supported through 35-hour work week.
• Generous leave entitlements.

About Us

The Catholic Education Diocese of Bathurst (CEDB) is responsible for 33 schools, approximately 9,600 students and 1,700 staff. The CEDB is currently experiencing significant growth, and are we are looking for a talented HR Professionals to join us in our mission to create meaningful change in the lives of children and young people in the Catholic Education, Diocese of Bathurst. Now is the perfect time to become part of our exciting journey.

Further details of this position can be obtained by contacting the Chief Information Officer, Glen Smith on [phone].

Catholic Education Diocese of Bathurst is committed to a culture where children are safe, supported and nurtured to grow and develop.

The protection and wellbeing of children and young people is based upon the belief that each person is made in the image and likeness of God, and that the inherent dignity of all should be recognised and fostered.

We have systems, processes and policies in place that make up our safeguarding framework, the purpose of which is to protect the children and young people who attend our schools.

CEDB is committed to the Child Safe Standards and working to continuously improve child safety in our organisation with an understanding that keeping children safe is the responsibility of everyone within our school community.

A valid Employee Working with Children Check is required for this position.

Child Protection legislation requires preferred applicants to be subject to employment screening.

Catholic Education Diocese of Bathurst is an equal opportunity employer.