IT Service Desk Officer: Frontline Support for Education

Catholic Education Dioceses Of Cairns; Cairns Regional; On-site; AUD 93,000 - 105,000; Full time

Benefits offered by this job

Mentoring from IT team

Salary scale 5 CES Office

Leave loading 17.5%

Parental leave 14 weeks

Long service leave after 7 years

Employee Assistance Program

Fitness Passport Membership

Job summary

Catholic Education Services, Cairns is seeking an Information Technology Technical Support Officer (Service Desk). The role delivers frontline IT helpdesk support at head office and school sites, serving as the first contact for IT assistance with a patient, clear and professional approach.

You will collaborate with a team of IT professionals to resolve issues and support staff across the region. The successful candidate will have experience supporting IT systems, exceptional interpersonal

Qualifications

• Experience delivering frontline IT support.
• Strong customer service and communication skills.
• Ability to explain technical concepts to non-technical users.
• Ability to manage routine and reactive tasks.
• Professional presentation for a front-facing role.
• Willingness to learn and work with a team.

Responsibilities

• Provide daily service desk support to staff.
• Support office systems, AV equipment, printers and collaborative tech.
• Travel to school sites across Cairns and Northern Beaches.
• Mentor and assist less experienced IT staff as needed.
• Deliver patient, clear, and professional user assistance.

Skills

Customer service

IT support experience

Interpersonal skills

Organisational skills

Professional presentation

Team collaboration

Job description

Catholic Education Services, Cairns is seeking an Information Technology Technical Support Officer (Service Desk). The role delivers frontline IT helpdesk support at head office and school sites, serving as the first contact for IT assistance with a patient, clear and professional approach.

You will collaborate with a team of IT professionals to resolve issues and support staff across the region. The successful candidate will have experience supporting IT systems, exceptional interpersonal