ED Patient Experience Specialist

NSW Health; Sydney; On-site; AUD 76,000 - 78,000; Full time

Job summary

NSW Health at Northern Beaches Hospital is seeking an Emergency Department Patient Experience Officer to join as a permanent full-time role. You will focus on delivering a great patient experience, coordinating communication between patients, carers and clinical staff, especially in the ED waiting room.

The position requires excellent interpersonal skills, the ability to work independently, and strong negotiation and problem-solving abilities to support patients and families in a fast-paced

Qualifications

• Excellent interpersonal skills with patients/carers and ED staff.
• Ability to work independently with minimal supervision.
• Sound negotiation, resilience, flexibility and initiative.

Responsibilities

• Enhance patient and carer communication in the ED waiting area.
• Coordinate communication between patients, carers and clinical staff.

Skills

Interpersonal skills

Customer-focused service

Independence

Negotiation skills

Problem solving

Resilience & initiative

Job description

NSW Health at Northern Beaches Hospital is seeking an Emergency Department Patient Experience Officer to join as a permanent full-time role. You will focus on delivering a great patient experience, coordinating communication between patients, carers and clinical staff, especially in the ED waiting room.

The position requires excellent interpersonal skills, the ability to work independently, and strong negotiation and problem-solving abilities to support patients and families in a fast-paced