Emergency Department Patient Experience Officer

Team 3Thirty; Northern Beaches Council; Hybrid; AUD 76,000 - 78,000; Full time

Job summary

Northern Sydney Local Health District is seeking a dedicated Emergency Department Patient Experience Officer for the Northern Beaches Hospital. The role focuses on clear communication between patients, carers and clinical staff in the emergency department waiting area, helping to maintain a respectful and calm environment while awaiting care.

The position is permanent full-time, 38 hours per week, Admin Officer Level 6, with a weekly salary between $1,665.37 and $1,704.75 before tax.

Qualifications

• Interpersonal skills and effective communication with patients, carers and staff.
• Ability to maintain composure and problem-solve in a busy ED waiting area.
• Comfort working within immunisation and health-screening policies.

Responsibilities

• Facilitate patient and carer communication with clinical staff in the emergency department waiting room.
• Support a clearer, more respectful patient experience while patients wait for care.

Skills

Interpersonal skills

Communication

Problem solving

Calm under pressure

Job description

Emergency Department Patient Experience Officer application checklist: patient communication and required health forms

The Emergency Department Patient Experience Officer role at Northern Sydney Local Health District focuses on communication in the Northern Beaches Hospital emergency department waiting room. The officer helps patients and carers communicate with clinical staff and supports a clearer, more respectful experience while people wait for care. The work calls for strong interpersonal skills, practical problem solving and composure when concerns or expectations are difficult to manage.

The permanent full-time position is for 38 hours a week and is classified as Administration Officer Level 6.

Emergency Department Patient Experience Officer role snapshot

Role Emergency Department Patient Experience Officer

Organisation Northern Sydney Local Health District

Location Northern Beaches Hospital

Employment Permanent full-time, 38 hours a week

Salary or remuneration $1,665.37 to $1,704.75 per week, Administration Officer Level 6

Application requirements for Emergency Department Patient Experience Officer

• Completed TB Assessment Tool
• Available vaccination evidence, uploaded with the application

Role conditions and qualifications

• Permanent full-time work at Northern Beaches Hospital, 38 hours a week
• NSW Health Category A position requiring immunisation and screening for specified diseases under the OASV policy