Emergency Department Patient Experience Advocate

Team 3Thirty; Northern Beaches Council; Hybrid; AUD 76,000 - 78,000; Full time

Job summary

Northern Sydney Local Health District is seeking a dedicated Emergency Department Patient Experience Officer for the Northern Beaches Hospital. The role focuses on clear communication between patients, carers and clinical staff in the emergency department waiting area, helping to maintain a respectful and calm environment while awaiting care.

The position is permanent full-time, 38 hours per week, Admin Officer Level 6, with a weekly salary between $1,665.37 and $1,704.75 before tax.

Qualifications

• Interpersonal skills and effective communication with patients, carers and staff.
• Ability to maintain composure and problem-solve in a busy ED waiting area.
• Comfort working within immunisation and health-screening policies.

Responsibilities

• Facilitate patient and carer communication with clinical staff in the emergency department waiting room.
• Support a clearer, more respectful patient experience while patients wait for care.

Skills

Interpersonal skills

Communication

Problem solving

Calm under pressure

Job description

Northern Sydney Local Health District is seeking a dedicated Emergency Department Patient Experience Officer for the Northern Beaches Hospital. The role focuses on clear communication between patients, carers and clinical staff in the emergency department waiting area, helping to maintain a respectful and calm environment while awaiting care.

The position is permanent full-time, 38 hours per week, Admin Officer Level 6, with a weekly salary between $1,665.37 and $1,704.75 before tax.